As an IT manager of the Cloud Services Administration team, I focus on designing, planning, implementing, and maintaining Infrastructure & Cloud architecture.

- Supervised the Cloud Service Administration team to develop, maintain and secure a high availability cloud platform on Microsoft Azure IaaS, PaaS, SaaS- Migrated the on-premises Email and SharePoint services to Microsoft 365 platform - Enhanced cybersecurity by introducing 2FA, application proxy, conditional access, and DLP- Implemented cloud-based technologies including Microsoft Teams and Zoom that improve collaboration, efficiency, and performance

- Managed, maintained, and enhanced the Active Directory infrastructure - Supervised the System Administration Team to provide 2nd tier support to IT Facility Services- Revamped the File services to enhance accessibility and security- Automated and streamlined IT workflows, e.g. account management, software deployment, patching, etc

- Developed the Active Directory Infrastructure- Virtualized and migrated the physical servers to the ESXi and Hyper-V platform- Implemented the VMWare VDI platform for system development and teaching purpose

- Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks and IT security.- Troubleshoot system and network problems, diagnose and resolve hardware/software faults