Clinical coding foundation training course completed October 2012.

Line management of medical secretary team and day surgery admin team. Management of processes and working protocols within these teams.Management and coordination of theatre schedulesTracking and validation of patient pathways according to 18 week referral to treatment targets (RTT) and organisation of diagnostics and/or treatments within breach datesProcess mapping onward referral pathways Configuration and training on Patient Administration system (SystmOne

Leading on service specification, procurement and implementation of a primary care minor oral surgery service Leading on additional projects to streamline service delivery and move care closer to home such as an ongoing review of dermatology services in line with Skin IOGLine management of Choice Team (2 x Band 3) - referral management facilitators handling oral surgery, orthodontic and cataract referrals and line management and coaching of Project Support Officer (Band 5) to support planned care

Line management and coaching of admin staff from Grades 2 to 4 included Personal Development Reviews, Recruitment and Selection, Sickness Absence Management, Disciplinary Procedures, Bullying and Harassment and other issues relating to the management of individuals and teams within pressurised, changing environments.Business management - service development and improvement, creating systems to monitor performance, working with budgets, change management, working with multidisciplinary teamsResolving conflict issues within departments by building teamwork and collaborative workingRedesigning structure of admin teams to make financial and efficiency savings and manage transition from old to new 8 week placement as marketing assistant for independent provider of Learning Disability services involved reporting on the market viability of new services and expansion of the company

Managing diaries of a 'virtual team' of four programme managers in the Children and Families TeamOrganising high profile health and social care conferences across the Anglian regionProducing and circulating bulletins and policy updates for children and families team within NHS and social care bodies

Delayed Discharge AdministratorSupervisor for the delayed discharge notification process across the hospital - internal promotion to supervisor roleLiaising with PCT discharge planning teams and managing waiting lists to community rehab bedsCoaching nursing staff on discharge processesDeveloped a system of feeding back incident forms relating to poor discharge Older work experience details available on request include: administrative roles in NHS hospitals, private sector accountancy, voluntary sector fundraising and marketing.