Project details: Development Oversight: Oversee the entire development life cycle, including hiring and managing contractors and subcontractors, ensuring deliverables meet quality standards and project success criteria.Responsibilities:• Stakeholder Engagement: Partner with stakeholders to identify and align business needs with project goals, ensuring clear communication and collaboration across teams.• Project Planning: Develop comprehensive work plans, define project objectives, and manage scope and budgets to deliver high-quality outcomes on time and within budget.• Customer Relationship Management: Build and sustain long-term client relationships through trust, transparency, and effective communication, resulting in improved customer satisfaction and retention. • Team Leadership & Coaching: Mentor and guide junior team members to ensure timely project delivery while fostering professional growth and career development.

Project details: Lead Project Manager working with Railroad leadership, software design engineers, and principal architecture to develop new software messaging systems to release to the Railroad Industry.Accomplishments:• Spearheaded the design and implementation of a cutting-edge Railroad Communication System, achieving a 30% improvement in operational efficiency and setting new industry standards.• Fostered a culture of collaboration, leading two teams of 30+ across contrasting functions to ensure strategic alignment and exceptional delivery of multiple high-impact product launches.• Managed a budget of over $5 million, optimizing resource allocation and cost through the strategic use of Clarity PPM, JIRA, and Excel.• Enhanced project visibility and control by implementing up-front status reports to senior leadership and stakeholders to reduce project delivery times by 20%.

Project details: Enhance customer HUB to better support business initiatives; introduce intelligent auto-assignment with load balancing across three separate customer bases and improve call center hierarchy synchronization, resulting in the elimination of repeated manual corrections.Accomplishments:• Delivered unified technology platform supporting complex product delivery strategy through Product Delivery Lifecycle (PDLC) / Systems Development Lifecycle (SDLC) and successful implementation of customer care billing system. • Oversaw large-scale retail project incorporating IoT (Internet of Things) cash drawers into more than 1,600 locations across the U.S.• Managed full lifecycle initiatives including feasibility analysis of enterprise portfolio strategies, evaluation and collection of scope and project requirements, with funding approval through SOX compliance processes, and delivery strategy.

Project details: Directed high-impact technology projects, including the deployment of Microsoft 365 Apps, which modernized CK Morris’ digital platforms and resulted in a 35% increase in customer digital engagement.Accomplishments:• Optimized vendor management processes to maintain project timelines, align with strategic objectives, and achieve a 10% reduction in project costs.• Championed the adoption of Agile methodologies, improving team adaptability and collaboration, which led to a 25% acceleration in project delivery timelines.• Collaborated with stakeholders across business and technical teams to define requirements, mitigate risks, and ensure successful project execution aligned with organizational goals.

Project details: Directed retail digital transformation projects, enhancing in-store operations and customer experience as part of T-Mobile’s CARE, Retail, and E-Commerce mobility initiatives.Accomplishments:• Collaborated with cross-functional teams (sales, marketing, retail operations, and developers) to define business requirements, identify gaps, and deliver scalable technical solutions tailored to retail needs.• Led Agile ceremonies and managed product release schedules to ensure timely delivery, mitigate risks, and align third-party vendors with retail transformation goals.• Delivered regular progress and budget reports to CIO leadership and senior stakeholders, ensuring alignment with strategic objectives.

Project details: SAP Supply Chain & Prepaid Back Office Finance Project, Overseen the seamless migration from a legacy system to a new enterprise accounting platform, ensuring operational stability.Accomplishments:• Directed a critical infrastructure initiative to enhance supply chain efficiency and financial operations, achieving a 20% increase in transaction processing speed and a 15% reduction in error rates through improved process alignment and integration.• Back Office Finance – Revenue Assurance Project (Prepaid): Led a high-impact finance project to ensure compliance with new accounting standards and strengthen revenue assurance. Deployed advanced analytics tools that increased revenue leak detection by 25% and improved recovery rates by 30%.• Quality Assurance & UAT Leadership: Managed cross-functional teams during critical testing phases, resulting in a 50% reduction in post-deployment issues and a 45% improvement in user satisfaction during UAT.