Kim Marcus Email & Phone Number

Grasslands Research Centre, Palmerston North

Hereford, United Kingdom

A varied position involving most aspects of running a manufacturing business with approximate annual turnover of £1.2M. My principle tasks included:• All aspects of new business development, i.e. cold-calling, quote preparation, agreeing business terms and production/delivery schedules• Servicing of existing customer base – ongoing negotiations, credit control and development of new business• Provision of monthly/annual income forecast information• All aspects of the day-to-day running of a busy sales office, ensuring every job runs smoothly from receipt of order through to despatch• Negotiating/seeking new suppliers• Overseeing imports and export operations

Mitcheldean, Gloucestershire

A new position following the acquisition and renaming of the company 2 weeks prior to my appointment. Principle tasks included:• negotiating purchase of Retention of Title stock from creditors of former company• re-establishment of supply chain and credit/trading terms with former suppliers• negotiation with building landlords and utility service providers• identification of assets such as plant, tooling, drawings, IP, Certification, etc.• establishment of customer services• assisting the relocation of the factory and offices from Haverhill in Suffolk to Vantage Point Business Village in Mitcheldean, Gloucestershire• day-to-day commercial office activities

Monmouth, United Kingdom

A new position resulting from company re-structure. My role was split between 3 areas: operations support; contract administration; continuation of on-going technical publication projects (manuals/test/QA procedures). Principle tasks were:• provide personal assistant support to Operations Manager• form close working partnerships with QA, Material Control, Supply Chain, Sales & Marketing and Factory/Production departments• implement new operating procedures• implement a new approach to sales/contract management• proof-read sales contracts, scopes of supply, Bills of Materials, Letters of Credit and Intent• assess contractual liabilities/viability of new sale contractsTypical contract value was between £500,000 and £2M with a customer base predominantly in the China/Taiwan and other Asia regions.Other projects included assisting Operations Manager in highly contentious issues such as investigation of internal purchasing fraud/providing information for phorensic accountants; cost/staff reduction; and assisting in the preparation of reports/presentations for HQ based in Switzerland

Monmouth, United Kingdom

A solitary position involving the writing/maintenance of end user operating manuals for the full equipment scope of supply together with various test & QA procedures associated with the manufacture of high value electronic equipment. Our customers included Time Warner, Sony, Polygram, Panasonic, Seagate Technologies and other CD/DVD media providers. The key elements of this role were:• authoring/production of Safety, Operating and Maintenance instructions for end users which involved close co-operation/collaboration with R&D, Engineering & Technical Support, Process Control, Manufacturing and Drawing Office departments.• responsibility for presentation style, design and layout of the publications• authoring/assisting with technical sales literature • commissioning of technical illustrations and foreign language translations• authoring/production of QA and test procedures for factory and other departments• issuing/tracking of publication stock and revisions

Birmingham

Profitable operation of next day delivery/cash sales section (representing 35% of Company’s turnover). Responsible for a team of 5 salesmen reporting directly to me, the key elements of my role were:• re-establishment of declining customer base• management/credit control of customer accounts• meeting sales targets and providing sales and cash forecasts• daily “trouble-shooting” of issues such as product quality, disputes on price/trading terms, liquidations/refusals to pay, production and transportationAn ability to communicate at all levels (i.e. with the company Directors, production, transport and sales processing departments) was essential in order to plan ahead and provide solutions to problems which always affect a fast-turnaround product. During this time I was also responsible for the establishment of an entire customer base and setup of customer services for the new franchise sector of the company.

Wolverhampton

This was a new position and involved the establishment of a new sales office for the expanding Midlands region. Key elements of my role were:• providing operational/PA support to the Regional Sales Manager• implementation of reporting and administration procedures for a team of 5 sales representatives• providing weekly and monthly regional performance reports• co-ordinating periodic cash collection/game change activities involving recruitment of temporary staff, preparing and presenting team briefings and processing/ banking of the region’s cash.I left UK Charity Lotteries due to the Regional Office being moved to the North East

Birmingham, United Kingdom

Received/replied to all correspondence and provided operational support to 18 business centres around UK. Produced weekly/monthly sales reports for the Board, attended regular meetings and produced minutes of same. Assessed the terms and viability of all equipment lease and rental agreements across the Group for cost saving purposes. I left this job due to redundancy/restructure

Edgbaston, Birmingham

All personal assistant duties including diary management, travel, receiving/replying to all correspondence, attendance at meetings, liaison with other Directors & Chairman and approximately 100 employees