Kim Martinez Email & Phone Number

San Francisco, Ca, Us

Larkspur, Ca, Us

COO for a private equity (PE) backed, rapidly growing behavioral health services company. Responsible for HR, IT, Legal & Compliance and Clinical Operations. Significant external facing responsibilities included clinician engagement, clinical recruiting and client management.• Increased top line revenue over 65% in 4 years• Expanded operations from 1 to 5 states through organic growth initiatives• Drove gross margins from single to double digits through client, contract and physician management • Enabled multi-state growth through professionalizing and scaling internal systems and technology• Led the organization’s pivot from 100% in-person to hybrid telehealth, diversifying revenue streams• Increased provider retention by building a strong clinical community, delivering education and peer coaching for physicians and nurses

San Francisco, Ca, Us

After working in the adolescent behavioral health industry and seeing the negative impacts of social media on young people, I joined Twitter's content moderation team to be part of the solutionProvided executive leadership to technical and non-technical teams in 8 different countries providing 24/7 global customer support and content moderation. Partnered across operations, legal, policy, product and engineering to deliver new standards of service in safety, identity verifications, account access, election interference and global terrorism.• Established and led Twitter's global escalations team, responsible for the most complex and difficult cases worldwide, while also managing global teams responsible for day-to-day content moderation• Drove improved user safety and engagement, attracting more advertisers and increased ad sales, resulting in 14% revenue growth and 23% increase in EBITDA from 2018 to 2019• Leveraged automation, large language models (LLMs) and machine learning (ML) to remove millions of abusive accounts and deployed safety features like muting, blocking and automated terrorism content identification and removal• Successfully led the implementation of new global data privacy and protection regulations (GDPR)

Redwood City, Ca, Us

Wider Circle was an early stage health services company, founded by two of my Stanford GSB classmates, focused on improving the lives and well-being of older adults while decreasing healthcare costs.• Created inaugural operating model; launched local senior groups in 5 distinct markets• Implemented outbound marketing and sales process, enrolling over 100 seniors per month • Drove 15% improvement in seniors’ engagement with preventative services

Provo, Utah, Us

InnerChange was a private equity (PE) backed leading national provider of mental and behavioral healthcare for young people experiencing emotional, mental health or behavioral difficulties. I provided executive leadership for sales, marketing, admissions and new market development teams. My responsibilities spanned 8 programs in 12 states.• Delivered 25% increase in revenue in a 12 month period• Successfully acquired and integrated (culturally, financially and operationally) two portfolio companies• Diversified and grew revenue channels by building an external sales team• Increased marketing reach and conversion by implementing enhanced digital strategies (SEO and SEM)Calo Programs acquired InnerChange and subsequently added New Vision Wilderness Programs and Potomac Pathways to create Embark Behavioral Health.

Denver, Co, Us

• Transformed DaVita Rx into a nationally integrated pharmacy serving 135,000+ patients in 40+ states• Developed and executed a 5 year innovation roadmap• Led corporate culture and communications strategy• Secured funding and oversaw program to rebuild DaVita Rx’s technology infrastructure• Redesigned the organizational structure to facilitate rapid growth in products and customers

Denver, Co, Us

• Implemented bundled payment reform, the largest operational redesign in DaVita Rx’s history• Launched quality, project management, and training departments, successfully onboarding hundreds of teammates annually• Executed $2MM real estate expansion projects to enable operational scale and strategic growth

Denver, Co, Us

• Launched new profitable clinical service, expanding DaVita Rx’s reach to non-DaVita patients• Conducted due diligence, evaluated regulations, and developed valuation models for new business deals and partnerships• Led the business reengineering necessary to implement ePrescribing, covered technical architecture, process redesign, teammate training, and external marketing

Denver, Co, Us

Managed P&L and day to day operations for high volume specialty pharmacy• Relocated operations, doubling capacity through automation without a single service failure

Tempe, Arizona, Us

Created and managed the first continuous improvement department for class 1 medical device company.• Supported revenue growth from $75MM to $207MM in less than 2 years through multi-site operational scale-up and efficiency• Deployed Six Sigma methodology in operations, improving quality yields and savings of $1.5MM• Pioneered organizational change management process, supporting significant organizational growth and value creation

St Paul, Mn, Us

Optical Systems Division was the fastest growing entrepreneurial segment of the company. • Scaled-up new product from pilot to full manufacturing, delivering $30M annual revenue in first year• Designed, conducted and analyzed multiple Design of Experiments (DOE) to improve launch of new product into international makets, resulting in $10M+ of profitable sales• Implemented Statistical Process Control (SPC) and quality engineering methodologies, improving manufacturing yields over 35%

Mba, Entrepreneurship/Entrepreneurial Studies

Education record

Bs, Chemical Engineering