Kim Mcelroy Email & Phone Number

Celebration, Florida, United States

• Successfully coordinated onboarding processes for new homes and homeowners, ensuring a seamless transition from contract-signing to property going live.
• Maintained accurate and up-to-date records in CRM for each onboarding step with meeting productivity goals.
• Collaborated with internal teams to enhance operational efficiency, contributing to increasing productivity.
• Gained expertise in homeowner properties, including cleaning/maintenance updates, tax/regulatory requirements, and addressing owner statement questions

Lansing, Michigan, United States

• Exceptional financial Analysis skills, financial reports, and account reconciliation
• Responsible for entering and approving Journal Entries into Oracle
• Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Perform testing and training for new systems or procedure changes; detect and track software defects and inconsistencies; provide timely solutions; and support and documentation.
• Led team engagement to assist cross-functional departments and achieve team goals and performance.
• Prevent key account losses by researching discrepancies and correcting problems.