Kim Mcelroy Email & Phone Number

Celebration, Florida, United States

Successfully coordinated onboarding processes for new homes and homeowners, ensuring a seamless transition from contract-signing to property going live.• Maintained accurate and up-to-date records in CRM for each onboarding step with meeting productivity goals.• Collaborated with internal teams to enhance operational efficiency, contributing to increasing productivity.• Gained expertise in homeowner properties, including cleaning/maintenance updates, tax/regulatory requirements, and addressing owner statement questions

Lansing, Michigan, United States

• Exceptional financial Analysis skills, financial reports, and account reconciliation• Responsible for entering and approving Journal Entries into Oracle• Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Perform testing and training for new systems or procedure changes; detect and track software defects and inconsistencies; provide timely solutions; and support and documentation.• Led team engagement to assist cross-functional departments and achieve team goals and performance.• Prevent key account losses by researching discrepancies and correcting problems.• Identified root causes of contact issues by asking probing questions and analyzing data trends, leading to a 30% reduction in recurring customer problems.• Resolved complex contact issues for stores, associates, and high-impact customers, achieving a 90% issue resolution rate and ensuring customer satisfaction.• Enhanced customer engagement and satisfaction by researching and resolving ongoing issues, resulting in a 15% increase in customer satisfaction survey ratings.