Kim Michael

Kim Michael Email and Phone Number

VP, Sr Operations Manager @ PNC
Mississauga, ON, CA
Kim Michael's Location
Canada, Canada
Kim Michael's Contact Details

Kim Michael work email

Kim Michael personal email

n/a

Kim Michael phone numbers

About Kim Michael

At PNC, my focus as VP, Operations Manager encompasses streamlining integrated receivables and managing North American operations with a dedication to process efficiency. The team strives to uphold PNC's distinction as a leading lockbox service provider, leveraging my problem-solving and analytical thinking skills to navigate high-pressure situations and complex business decisions.Embracing the challenge of a fast-paced environment, we've successfully fostered a culture of performance excellence and continuous learning. My dedication to training and growth and my commitment to operational excellence have significantly enhanced client relationships and service quality, positioning our Corporate & Institutional Bank at the forefront of the industry.

Kim Michael's Current Company Details
PNC

Pnc

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VP, Sr Operations Manager
Mississauga, ON, CA
Website:
pnc.com
Employees:
62437
Kim Michael Work Experience Details
  • Pnc
    Vp, Sr Operations Manager
    Pnc
    Mississauga, On, Ca
    View
  • Pnc
    Vp, Operations Manager
    Pnc Nov 2014 - Present
    Missisauga, On
    As VP, Operations Manager I am part of the company’s Treasury Management group that supports our Corporate & Institutional Bank. Working for PNC which is a top provider of Integrated receivables (lockbox) services in the United States and Canada. The receivables facilities are located across North America in Atlanta, Boston, Chicago, Los Angeles, Pittsburgh, Philadelphia, Moorestown, NJ, Rocky Mount, NC, Cleveland, OH, Richardson, Texas, and Toronto, ON Managing a vast variety of activity with pace set by deposit deadlines, work volumes and client demands. Oversee the training and development of direct reports, resolve escalated issues, executing of all PNC policies and procedures , Decisioning complex business issues considering immediate impact on own function or wider implication to the organization. Focused on exceeding all quality and productivity expectations and keeping client satisfaction at the forefront.
    View
  • Bank Of America
    Operations Team Manager
    Bank Of America Jun 2013 - Nov 2014
    Leading a team of 20+ employees in a high-pressure, deadline driven production environment.Ensuring Toronto Lockbox Operations maintains the highest standards for client processing.Motivating and coaching the team to achieve optimal performance results.Collaborate across department lines and with clients to resolve problems.Participate in customer visits and conference calls across different BOA locations.
    View
  • American Express
    Team Manager - Global Fraud Protection Service
    American Express Apr 2000 - Apr 2013
    Leading a team of fifteen individuals in the Global Fraud Protection Services of American Express, with heightened focus on preventing Amex Fraud losses while enabling high spend of our cardmembers and ensuring a positive experience for our customers and merchants.
    View

Kim Michael Skills

Operations Management Consultative Sales Management Team Building Team Leadership Project Management Relationship Management Customer Satisfaction Fraud Detection Credit Card Fraud Credit Card Debt Credit Analysis Complaint Management Pos Customer Experience Customer Retention Customer Insight Employee Training Call Centers Vendor Management Credit Risk Quality Assurance Leadership Bpo Financial Services Customer Service Compliance Credit Cards Process Improvement Payments Banking Performance Management Team Management Risk Management Business Analysis Change Management Business Process Improvement Coaching Credit Analytics Training Strategy Management Training Delivery Analysis Operational Risk Project Delivery Data Analysis Employee Engagement Finance Workforce Management

Kim Michael Education Details

Frequently Asked Questions about Kim Michael

What company does Kim Michael work for?

Kim Michael works for Pnc

What is Kim Michael's role at the current company?

Kim Michael's current role is VP, Sr Operations Manager.

What is Kim Michael's email address?

Kim Michael's email address is ki****@****pnc.com

What is Kim Michael's direct phone number?

Kim Michael's direct phone number is -

What schools did Kim Michael attend?

Kim Michael attended Yorkville University.

What skills is Kim Michael known for?

Kim Michael has skills like Operations Management, Consultative Sales Management, Team Building, Team Leadership, Project Management, Relationship Management, Customer Satisfaction, Fraud Detection, Credit Card Fraud, Credit Card Debt, Credit Analysis, Complaint Management.

Who are Kim Michael's colleagues?

Kim Michael's colleagues are Rebecca Emptage, Terri Johnson, Lois Mcwhorter, Hossain Nadim, Andrew Fine, Robin Velez, Sara Needham.

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