Kim Mitchell Email & Phone Number

Toronto

Toronto, Canada Area

• Participated in the review and analysis of new case and endorsement submissions.
• Responsible for the setup of new cases and endorsements on claims-paying applications (TANGO-dental, health, HSA; ESI-pharmacy; disability).
• Coordinated the installation of the insureds including claim history and HSA balances and distributed the benefit cards.
• Applied rates and ran the first bill.
• Reviewed the work of coworkers to ensure error-free setup within the group.
• Maintained collective notes documentation to ensure team’s awareness of all previous discussions and decisions.

Toronto, Canada Area

• Reviewed claim information and insured’s history to adjudicate claim.
• Leveraged strong analytical skills to resolve suspended claims, process staff claims and ensure policy compliance.
• Developed positive relationships with various internal stakeholders, liaising with Billing, Contract, Customer Service and Audit departments.
• Contacted providers to gather missing information as required.

Toronto, Canada Area

• 2007 RRSP campaign
• Entered/analyzed borrowers’ personal information and accessed credit history by computer to obtain a credit score.
• Conducted financial analyses and determined if the loan should be granted; managed all related documentation.
• Assisted financial advisors with the application process and presented them with sound counter-offers.

Toronto, Canada Area

• Reviewed claim information and insured’s history to adjudicate claims.
• Managed the necessary paperwork to process claim payment ensuring compliance with guidelines and policies.
• Contacted providers to gather missing information as required.

Toronto, Canada Area

• Entered commercial and industrial property tax assessment changes using proprietary software.
• Developed EXCEL spreadsheets with VBA to manually calculate taxes.
• Assisted senior staff and fielded inquiries from municipalities and senior government officials.
• Captured software/data errors, working with developers to debug software; ensured compliance with legislated policy.

ON AB QC

• Maplewood Computing, Hydro Mississauga, Northern Telecom (Brampton), Northern Telecom (Etobicoke), Lehndorff Property Management, Hudson’s Bay Mining and Smelting, City of Edmonton, Air Canada
• Developed computer software, mostly in COBOL on the HP3000

Bachelor Of Arts - Ba, Canadian Studies

Bachelor Of Science - Bs, General Science

Mechanical Engineering Technology, Proficiency Award

Psychology And Computer Studies

Almi, Acs

Activities and Societies: Associate, Life Management Institute Associate, Customer Service