Kim Moore Email & Phone Number

Greater Chicago Area

Chicago, IL

Provided overall leadership to a rapidly growing digital merchandising company during a time of unprecedented revenue and organizational growth, meeting or exceeding all growth targets exponentially. Responsible for the Americas region of the global business. Designed organizational structure, hired leadership team, and successfully delivered projects for.

Chicago, IL

Provided overall leadership to Coates US business during a period of rapid growth. Key member of team that pitched and won business for the largest outdoor digital QSR rollout to date. Built initial organization structure to support delivery of digital technology at scale.

Oak Brook, IL

Accountable for the global point-of-sale and self-order kiosk solutions for over 30,000 restaurants worldwide, including product development, strategy and supplier management. POS and Kiosk products are critical to the overall Digital Solutions that transformed brand McDonald's.

Accountable for the US POS system, self-order Kiosk, Digital Menu Board integration, and the hardware and operating systems running software in over 14,000 US restaurants. Led a team of 35 and was responsible for a significant portion of the overall US technology budget. Responsible for delivering multiple releases including a POS solution that supported.

Responsible for 35 FTE across four teams including remote software deployment, restaurant technical support, restaurant product and pricing application support, and a quick-response quality assurance team. Realigned talent across teams to strengthen the overall organization and reduce calls to the restaurant help desk.

Established the team structure, processes and methodology to remotely deploy POS, Back Office and other restaurant software remotely, resulting in the ability to quickly deploy new features to restaurants and significantly reduce expenses for franchisee organizations and company-owned restaurants. Provided leadership for the Operations Change Management.

Led a team of 20+ to deliver to implement McDonald’s first learning management system that provided training to McDonald's US restaurant management teams as the company transitioned to a new restaurant management structure. Re-established credibility with the learning team stakeholders through predictable, on-time delivery of agreed upon features and.

Responsible for leading a team to develop the data integration, feature customization and reporting for an off-the-shelf learning management system. The solution was delivered on time without any major defects.

Responsible for leading the creation of a development and testing process for approximately 40 bi-lingual computer-based courses for crew in US restaurants. The process built was so strong that it was able to be fully transitioned to our learning systems stakeholders without IT involvement after about 1.5 years.

Began career at McDonald's as a support analyst, moved into an application developer role and then to a Sr. Business Analyst role. Worked on both Windows Forms and web-based applications and analytical data solutions that supported McDonald's restaurant development function, global restaurant operations improvement, and franchisee management. These.

Member of a peer group sharing best practices in the point-of-sale and broader retail technology space.