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Technology Executive with a track record for delivering high-profile, high-impact technology solutions to drive business results in global organizations. Leverages passion for talent development and implementing strategic change to build and transform teams and influence broader organizational changes. Start-up Company Leader with demonstrated ability to successfully and rapidly build and grow business exponentially in both revenue and team size. Deep experience leading complex, large-scale application development and delivery for digital ecosystems. Strong people and communication skills as well as a continuous improvement focus, which are the foundation for ability to build organizations and turnaround troubled initiatives and teams. Experience spans multiple industries including retail, education, quick service restaurants, digital merchandising, and consulting. Technology implementation across a wide range of platforms including Point of Sale, Learning Management Systems, Workforce Management Systems (Legion) and Employee Engagement (WorkJam).
Moore Results, Llc
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Founder | Managing PrincipalMoore Results, Llc Oct 2018 - PresentGreater Chicago Area
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President And General Manager, Coates UsCoates Group Jan 2018 - Sep 2018Chicago, IlProvided overall leadership to a rapidly growing digital merchandising company during a time of unprecedented revenue and organizational growth, meeting or exceeding all growth targets exponentially. Responsible for the Americas region of the global business. Designed organizational structure, hired leadership team, and successfully delivered projects for the world's best known and largest quick service restaurant. Led multiple contract negotiations with Fortune 500 companies. Developed and implemented policies and procedures across multiple disciplines including Finance, Human Resources, and Facilities. -
Sr. Vice President And General Manager, UsCoates Group Jan 2017 - Dec 2017Chicago, IlProvided overall leadership to Coates US business during a period of rapid growth. Key member of team that pitched and won business for the largest outdoor digital QSR rollout to date. Built initial organization structure to support delivery of digital technology at scale.
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Director, Global Point Of Sale And Self-Order KioskMcdonald'S Jan 2016 - Dec 2016Oak Brook, IlAccountable for the global point-of-sale and self-order kiosk solutions for over 30,000 restaurants worldwide, including product development, strategy and supplier management. POS and Kiosk products are critical to the overall Digital Solutions that transformed brand McDonald's. -
Director, Us It Restaurant Tech - Pos, Kiosk And Restaurant Technology ArchitectureMcdonald'S Oct 2013 - Dec 2015Accountable for the US POS system, self-order Kiosk, Digital Menu Board integration, and the hardware and operating systems running software in over 14,000 US restaurants. Led a team of 35 and was responsible for a significant portion of the overall US technology budget. Responsible for delivering multiple releases including a POS solution that supported the largest technology delivery in McDonald's USA history, the Digital Offers capability. Partnered with Owner/Operator leadership to develop a five-year roadmap for restaurant technology hardware and operating systems to support technology financial planning for franchisees.
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Sr. Project Manager, Restaurant Support & Deployment Program ManagementMcdonald'S Dec 2012 - Sep 2013Responsible for 35 FTE across four teams including remote software deployment, restaurant technical support, restaurant product and pricing application support, and a quick-response quality assurance team. Realigned talent across teams to strengthen the overall organization and reduce calls to the restaurant help desk.
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Project Manager, Remote Deployment ServicesMcdonald'S Feb 2012 - Nov 2012Established the team structure, processes and methodology to remotely deploy POS, Back Office and other restaurant software remotely, resulting in the ability to quickly deploy new features to restaurants and significantly reduce expenses for franchisee organizations and company-owned restaurants. Provided leadership for the Operations Change Management governance board, ensuring effective delivery of technology to US restaurants by assessing dependencies across platforms and technologies and planning appropriately to avoid disruption to restaurant operations.
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Project Manager, Learning SystemsMcdonald'S Mar 2011 - Jan 2012Led a team of 20+ to deliver to implement McDonald’s first learning management system that provided training to McDonald's US restaurant management teams as the company transitioned to a new restaurant management structure. Re-established credibility with the learning team stakeholders through predictable, on-time delivery of agreed upon features and development of a prioritization and planning process resulting in a longer-term capability roadmap for the learning management system.
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It Project Lead, Learning SystemsMcdonald'S Dec 2009 - Feb 2011Responsible for leading a team to develop the data integration, feature customization and reporting for an off-the-shelf learning management system. The solution was delivered on time without any major defects.
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Sr. Business Analyst, Computer-Based Crew TrainingMcdonald'S Jul 2007 - Nov 2009Responsible for leading the creation of a development and testing process for approximately 40 bi-lingual computer-based courses for crew in US restaurants. The process built was so strong that it was able to be fully transitioned to our learning systems stakeholders without IT involvement after about 1.5 years.
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Support Analyst, Software Developer And Sr. Business AnalystMcdonald'S Jul 2000 - Jun 2007Began career at McDonald's as a support analyst, moved into an application developer role and then to a Sr. Business Analyst role. Worked on both Windows Forms and web-based applications and analytical data solutions that supported McDonald's restaurant development function, global restaurant operations improvement, and franchisee management. These experiences provided a solid foundation for future leadership of large-scale technology solutions.
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MemberPos Retail Technologies Jan 2015 - Dec 2016Member of a peer group sharing best practices in the point-of-sale and broader retail technology space. -
Website AdministrationParallax Technical Services @ Arthur Anderson 1999 - 2000
Kim Moore Skills
Kim Moore Education Details
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4.0 Gpa
Frequently Asked Questions about Kim Moore
What company does Kim Moore work for?
Kim Moore works for Moore Results, Llc
What is Kim Moore's role at the current company?
Kim Moore's current role is Technology Leader | Development & Delivery | Enterprise Scale.
What is Kim Moore's email address?
Kim Moore's email address is ki****@****mcd.com
What is Kim Moore's direct phone number?
Kim Moore's direct phone number is (678) 645*****
What schools did Kim Moore attend?
Kim Moore attended Depaul University.
What skills is Kim Moore known for?
Kim Moore has skills like Team Leadership, Business Analysis, Vendor Management, Project Management, Leadership, Process Improvement, Team Building, Management, Sdlc, Visio, Project Portfolio Management, Business Process Improvement.
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