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Kim Morris is a Customer Care at Barclays UK. They possess expertise in operational excellence, stakeholder management, business process improvement, business transformation, six sigma and 14 more skills.
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Customer CareBarclays UkUnited Kingdom
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Motor Operations DirectorLloyds Banking Group Nov 2018 - Present -
Head Of Customer Insight And TreatmentsLloyds Banking Group Jan 2015 - PresentLondon, United KingdomHead of Customer Products & Marketing (CP&M) Rectifications Insight and Treatments including PPI. In May 2016 this role expanded to create a Centre of Excellence for Rectification Customer Treatments for the Division. Delivering customer insight and designing rectification customer treatments, leading key decision making forums, scanning of the wider regulatory environment and working collaboratively across the organisation to get things right for our customers now and prevent issues re-occurring. Involves significant interactions with FOS & FCA and industry bodies.
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Head Of Process Management, Ppi OperationsLloyds Banking Grup Jan 2012 - Jan 2015Led significant change in PPI Operations during a 4 year period to build, stabilise and then optimise the PPI operation across multiple locations on and offshore.
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Senior Manager, Operations Excellence ConsultancyLloyds Banking Group Jan 2010 - Dec 2011Jointly led a team of 60 improvement consultants on a range of activities including LTSB/HBOS integration, stabilisation and other strategic projects.
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Senior Manager, Lean Sigma AcademyLloyds Banking Group Mar 2008 - Dec 2009Led the Lean Sigma Academy in LBG.Developing and delivered the Continuous Improvement training curriculm which included obtaining external accreditation for the offering through (LERC), giving colleagues a professional qualification. Following the HBOS acquisition, led the harmonisation of Operations Excellence methodology to accelerate growth in culture and capability in both HBOS and LTSB.
Kim Morris Skills
Frequently Asked Questions about Kim Morris
What company does Kim Morris work for?
Kim Morris works for Barclays Uk
What is Kim Morris's role at the current company?
Kim Morris's current role is Customer Care.
What is Kim Morris's email address?
Kim Morris's email address is ki****@****b.co.uk
What skills is Kim Morris known for?
Kim Morris has skills like Operational Excellence, Stakeholder Management, Business Process Improvement, Business Transformation, Six Sigma, Process Improvement, Project Delivery, Continuous Improvement, Lean Manufacturing, Business Process Mapping, Business Process Re Engineering, Management Consulting.
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2hotmail.com, tessagough.co.uk -
Kim Morris
Editorial, Merchandising & Scheduling Specialist, Linear, Fast, Subscription & Avod ServicesLondon1uktv.co.uk -
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