Kim Nelson

Kim Nelson Email and Phone Number

Head of Global Support Operations at Uber @ Uber
Kim Nelson's Location
Atlanta Metropolitan Area, United States, United States
Kim Nelson's Contact Details

Kim Nelson personal email

Kim Nelson phone numbers

About Kim Nelson

Customer Care Executive with over 20 years of demonstrated success in helping large businesses solve complex customer experience and operational challenges within their customer care, sales and retention organizations. Expertise in Business Process Outsourcing, Customer Experience Optimization, Service Delivery, Global Operations Management, Operational Analytics, Contract Management, Customer Relationship Management (CRM), Business Process Optimization and Project Management Office (PMO).

Kim Nelson's Current Company Details
Uber

Uber

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Head of Global Support Operations at Uber
Kim Nelson Work Experience Details
  • Uber
    Head Of Global Support Operations
    Uber Oct 2022 - Present
    San Francisco, California, Us
    View
  • Microsoft
    Ww Support Leader, Delivery Partner Management
    Microsoft Nov 2019 - Oct 2022
    Redmond, Washington, Us
    View
  • Comcast
    Executive Director, Tech Ops Partner Strategy And Management
    Comcast Aug 2018 - Nov 2019
    Philadelphia, Pa, Us
    View
  • Convergys
    Vice President, Account Management
    Convergys Sep 2013 - May 2018
    Accountable for strategy and overall relationship for clients within our Cable vertical.
  • Convergys
    Director, Account Management
    Convergys Jan 2007 - Aug 2013
  • Peace Corps
    Peace Corps Volunteer
    Peace Corps Aug 1996 - Nov 1998
    Washington, District Of Columbia, Us
    Small Business Development Volunteer
    View

Kim Nelson Skills

Vendor Management Program Management Outsourcing Telecommunications Call Centers Process Improvement Cross Functional Team Leadership Call Center Business Process Improvement Contact Centers Customer Relationship Management Business Process Outsourcing Pmp Pmo Bpo Software Project Management Service Delivery Business Analysis Product Management Sdlc Strategy Strategic Planning Business Development Management Leadership Operations Management Customer Experience Team Management Account Management Negotiation Contract Negotiation Presentation Skills Strategic Partnerships Change Management Customer Satisfaction Global Operations People Management Business Strategy Communication Distributed Team Management

Kim Nelson Education Details

  • University Of Georgia - Terry College Of Business
    University Of Georgia - Terry College Of Business
    Master Of Business Administration - Mba
  • University Of Dayton
    University Of Dayton
    Marketing And International Business

Frequently Asked Questions about Kim Nelson

What company does Kim Nelson work for?

Kim Nelson works for Uber

What is Kim Nelson's role at the current company?

Kim Nelson's current role is Head of Global Support Operations at Uber.

What is Kim Nelson's email address?

Kim Nelson's email address is ki****@****oft.com

What is Kim Nelson's direct phone number?

Kim Nelson's direct phone number is (513) 723*****

What schools did Kim Nelson attend?

Kim Nelson attended University Of Georgia - Terry College Of Business, University Of Dayton.

What skills is Kim Nelson known for?

Kim Nelson has skills like Vendor Management, Program Management, Outsourcing, Telecommunications, Call Centers, Process Improvement, Cross Functional Team Leadership, Call Center, Business Process Improvement, Contact Centers, Customer Relationship Management, Business Process Outsourcing.

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