Kim Norman Email and Phone Number

Act as the producer of services by handling the logistical issues and team needs of worship arts ministry for five weekly services and eventsPrimary liaison between worship pastors and technical director to handle the needs of the run-through rehearsal, stage cues, platform movement directions, on-stage equipment needs Manage the backstage area for participantsSupport the recruitment of Worship Arts volunteers and manage their transition into the team, ensure training and… Show more Act as the producer of services by handling the logistical issues and team needs of worship arts ministry for five weekly services and eventsPrimary liaison between worship pastors and technical director to handle the needs of the run-through rehearsal, stage cues, platform movement directions, on-stage equipment needs Manage the backstage area for participantsSupport the recruitment of Worship Arts volunteers and manage their transition into the team, ensure training and communication among volunteers is regular and effectiveEstablish schedules, arrange weekly coverage and handle communication with all staff and volunteer Worship Arts personnel in consultation with the Worship Arts PastorsManage our online database and scheduling tools Create and procure materials and supplies for worship bands, vocal teams, choir services, rehearsals, and other eventsBooking agent for all off campus events and activities for bands Manage department financesEnsure organization is in compliance with all licensing and copyright laws Show less

Responsible for the Human Resources department overseeing 18 manager’s, 180 associates, 287 guest rooms, 23,000 square feet of meeting/function space. Revenues of $11 million annuallyPromote positive employee relations environmentTraining and career developmentRecruitingAnnual compensation surveys to establish financial plans, and implement changes in line with yearly business planResponsible for Affirmative Action Plan

A member of the hotel Executive Committee supporting approximately 95 employees. Oversee all Human Resources functions including: employee relations, recruiting, benefits and compensation, risk management, training and development, career planning, budgeting and troubleshooting. Implementation of Hilton policies and procedures Establish recruitment plan and goals resulting in a reduction of leased labor costs year over year by $135,000 Responsible for Affirmative Action… Show more A member of the hotel Executive Committee supporting approximately 95 employees. Oversee all Human Resources functions including: employee relations, recruiting, benefits and compensation, risk management, training and development, career planning, budgeting and troubleshooting. Implementation of Hilton policies and procedures Establish recruitment plan and goals resulting in a reduction of leased labor costs year over year by $135,000 Responsible for Affirmative Action PlanCo-chair for Risk Management program and training resulting in highly successful scores following annual auditsCreated Succession Management/Mentor program for top line performersFormed a hotel CARE Committee Conduct annual compensation surveys and establish financial plans to implement changes in line with yearly business planFacilitate ongoing education courses for managers, supervisors and top line performers at hotel level and sister propertiesManaged payroll processDesigned hotel ALL STAR employee recognition program Oversaw Hilton management development program for three consecutive years with successful placement of all three trainees Show less

Assisted Director of Sales with all pre-opening requirements to ensure all Hilton Garden Inn standards were met. The hotel opened August 15, 2003. On site contact for all catering groupsAssisted the Director of Sales in establishing sales and catering officeSet up Group/Catering Information System for the Sales office, onsite contact for troubleshootingBooked and planned the hotels first large group catering function of more than 400 guests

Established Human Resources office for 68-employee centralized laundry facility providing laundry services for nine area properties. Responsible for recruiting and hiring, benefits, workers compensation leaves of absence and employee relations.Facilitated benefit enrollment, increased participation through effective communication focusing on the needs of individual employeesImplemented workers compensation claims management & injury prevention program, including establishment of a… Show more Established Human Resources office for 68-employee centralized laundry facility providing laundry services for nine area properties. Responsible for recruiting and hiring, benefits, workers compensation leaves of absence and employee relations.Facilitated benefit enrollment, increased participation through effective communication focusing on the needs of individual employeesImplemented workers compensation claims management & injury prevention program, including establishment of a cooperative relationship with an occupational clinicIntroduced state certified early return to work for occupational injuries, resulting in direct payroll reimbursements from the state of $8,100 for 2002Implemented Hilton operational policies and procedures Completed full I-9 audit and established legal hiring practices Responsible for Affirmative Action Plan Show less

Member of Human Resources team responsible for supporting approximately 500 non-exempt employees and 46 exempt employees at two properties. Responsibilities included recruiting and hiring, job placement assistance, screening, background checks, training, and orientation. Accountable for benefits administration including coordination of open enrolment with fifteen providers, managing eligibility, monthly billing process, leaves of absence and troubleshooting. Assumed role as primary… Show more Member of Human Resources team responsible for supporting approximately 500 non-exempt employees and 46 exempt employees at two properties. Responsibilities included recruiting and hiring, job placement assistance, screening, background checks, training, and orientation. Accountable for benefits administration including coordination of open enrolment with fifteen providers, managing eligibility, monthly billing process, leaves of absence and troubleshooting. Assumed role as primary workers compensation claims contact, including wage reimbursement, and early return to work modifications. Implemented state workers compensation reimbursement program, generating more than $16,000 in recovered payroll expense during the first yearParticipated in the on-site audit by the Office of Federal Contract Compliance Programs, earning a full letter of compliance - the most positive possible audit finding. Show less

Performed duties as a Server, Trainer, and Relief SupervisorWorked with General Manager to establish new hire training manual and peer interview processSelected to participate in Task Force effort at the Doubletree Hotel Jantzen Beach in 1998 for an on site Affirmative Action Audit with the OFCCP