Accounting : Payroll, payables, receivables, estimates, invoicing, Client Tax receipts (RL24), etc.Event coordinationProcess analysis and optimisationImplementation of ERP/accounting systemsGrant applications, management & claims (CEWS, CERS, PACME, Canada Summer jobs)

Interdisciplinary coordination (hearing aid acousticians, ENT doctors, audiologist, etc.)Customer service processes analysis and optimisationCustomer service conflict resolutionPoint of contact with all suppliers : payables, receivables, order follow-ups, rush, etc.Customer loyalty program managementCoordinate move of the clinic: marketing, signage, customer notifications, external consultants, etc.In house tech support

Customer relations: onboarding of new customers, conflict resolution, contract compliance, etc.Optimization of administrative processes and proceduresCollaboration with IT : Automating tasks, testing/implementation, system upgrades, etc.Payroll coordination, Supervision of staff & subcontractorsEvents planning (100 guests): VIP Clients & local celebrities. Including hotel reservations and all meals

Management of Canadian CoaguChek Certified Pharmacies programCoordination of certification sessions across Canada Coordination and preparation for trade shows (Professional Diagnostics division) and key customer events: Roche Explorer Truck (Mobile demo laboratory event for key customers and prospects) and R&D Days (Key customers and prospects visit Global facilities overseas).

30 companies including commercial buildings, real-estate developments, a community newspaper, several magazines, a Toy Company overseas, and numerous business ventures in various industries.