• Provides property management for a 354-unit residential multifamily rental property in Altamonte Springs Florida. • Manages team of 7 employees to include leasing specialists, maintenance workers, and sales staff engaged in property management operations for residential communities to ensuring long-term profitability. • Oversee tenant relations to include qualification, selection, lease management, insurance, and tax accounting. • Directs property maintenance, projects, major repairs, and reviews work orders to ensure their timely completion. • Manages utilities, collected rent, and conducts tours of the property and amenities for prospective tenants.• Hire, recruit, and develop staff to ensure excellent customer service, business orientation, and internal promotability. • Coaches and trains Assistant Managers in budgeting, staffing, hiring, workforce management, sales, and services. • Develops annual operating budgets, forecasting rental income, revenues, operating expenses, and capital projects.• Provides operational support and training to Property Managers with regular reviews/reports on operating/capital financials, occupancy forecasts, and other relevant business activities.• Communicates with RVP and leadership in developing new and innovative best practices and company competitions.

• Served as the Community Manager and business leader for Village Park Apartment Homes a class C property implementing new processes bringing the community to class A standards. • Managed a 264-unit property in Boynton Beach Florida during the IMT Residential merger in 2014.• Directed and supported a team of 6 leasing, sales, maintenance, and service associates for the community.• Led sales efforts and directed administrative process including leasing apartment homes, leases renewal, team development, community sales and marketing, and monitoring market conditions.• Coordinated and monitored all exterior/interior project upgrades to meet all IMT standards and appearances. • Provided training and leadership, which resulted in positive team moral, excellent customer service and teamwork.• Supported and drove financial strategies and results to meet all IMT income and expense goals for the community.• Consistently maintained 95% occupancy at all times for the community with a success rate of 99% in collections.• Performed bookkeeping and financial tasks for the community to include rent collection, delinquency, move-out statements, and financial and variance reports.• Successfully maintained a positive YTD 17% NOI by completing maintenance projects in-house and budget control.

• Provided oversight and property management for an assigned portfolio of multifamily communities. • Served as the Property Manager for a 294-unit class A community from 2003-2009. • Assisted the RM with the financial and operational performance of 14 class A, B and C communities totaling 3,402 units throughout Florida including markets in Orlando, Tampa, Ft. Myers, Ft. Lauderdale and Melbourne.• Directed HR initiatives to include interviewing, hiring, training, and developing of community managers and staff.• Designed marketing strategies and made recommendations on changes in advertising, pricing or programs.• Analyzed marketing strategies and made recommendations on changes in advertising, pricing and programs. • Reviewed and approved project bids and proposals related to community service contracts and capital improvements.• Conducted inspections to include amenities, vacant units, maintenance facilities, lease & property files and folders.• Prepared and reviewed weekly, monthly and quarterly site reports, operating budget and financial statements.• Increased the conversion of properties from 25%-95% in 9 months.

• Supervised all aspects of site operations for a 240-unit class A multifamily property.• Provided leadership to teams, promoting a positive work environment that encourages collaboration and teamwork.• Promoted and influenced a rewarding team atmosphere with a leasing and maintenance staff totaling 7 members.• Directed all aspects of property management including team leadership, marketing strategies, maintenance tasks, capital improvement projects, budget control, monthly reports, management plans, and vendor contract negotiations.• Designed strategic marketing efforts for the community and managed annual budgets. • Supervised all employee and resident relations, and overall NOI efforts for the community.• Processed and collected payments including rent, deposits, and fees.• Supervised on-site staff and coordinates repairs and maintenance.• Managed property delinquencies, evictions, lease renewals and completed all weekly reports and monthly close outs.• Implemented and managed aggressive renewal strategy programs for residents.• Assisted staff in prequalifying applicants and conducting property and apartment tours exceeding leasing goals.• Maintained 95% and higher occupancy and achieved resident approval rating of 87% in 2009.

• Served as the business leader of property overseeing operations for 2 communities including team performance and development, resident satisfaction, and financial success. • Directed sales activities, leasing administration, and maintenance initiatives at assigned properties, exemplifying Equity Residential’s brand by ensuring that team members have the resources they need to be successful. • Provided direct management to service employees, to include accounting, sales, and maintenance departments. • Generated prospective residents by advertising vacancies, obtaining referrals from residents, explaining advantages of location and services, showing units, contracts with tenants by negotiating leases, collecting security deposit.• Assisted the marketing and customer service in creating strategies to increase sales and customer satisfaction.• Processed leases, collect rent, make bank deposits, verify income and maintain waiting list.• Implemented effective marketing strategies which resulted in significant increases in occupancy rates.• Established rental rates by surveying local rental rates, calculating costs, depreciation, taxes, and profit goals.• Monitored a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement.• Oversaw community projects, improvements, upgrades, project costs and budgets. • Maintained budgeted occupancy ranging from 95-100% exceeding budgeted goals for the community.• Successfully converted distressed properties throughout Florida to achieve budgeted occupancy and delinquency goals.