➤ Managing a portfolio of 25 business accounts worth $2.5M and consistently maintaining a retention rate of 90%.➤ Maintaining client satisfaction by monitoring service levels and presenting to management during business reviews.➤ Working with operations to analyze failures and develop corrective action plans and process improvements.➤ Actively pursuing new business opportunities and leading implementation and communication when awarded contracts.➤ Maintaining relationships with key client stakeholders and visiting customer sites to further those relationships.➤ Serving as the key decision maker in terms of discounts, reductions, or good will claims on behalf of clients.➤ Working with clients and the finance department on invoice disputes to ensure payables are kept current.➤ Maintaining client relations, training, and overall satisfaction for over new and established clients at multiple locations.➤ Analyzing client requirements and working with client's payroll, HR, and IT staff to design appropriate solutions.➤ Completing new client set up with sales executives and coordinating all operational implementation procedures.➤ Thoroughly training new clients on HRIS system while serving as the key contact for any issues and troubleshooting.➤ Working with all internal departments to resolve escalated or recurring client issues in a timely, accurate manner.➤ Proactively monitoring client satisfaction through regularly scheduled calls and visits and responding to email requests.➤ Handling inquiries from clients and client employees regarding benefits, payroll, and worker's compensation.

➤ Set up and maintained HR department including working with leadership team to create new SOPs and KPIs.➤ Maintained and updated employee records to ensure accuracy as well as processed payroll and commission payments.➤ Trained team on communication tools including Slack and Campfire and on processes to successfully deliver job results.➤ Provided a full range of office services by organizing office operations and developing/implementing office policies.➤ Successfully led 4 office staff by recruiting, selecting, orienting, and training employees and delivering job results.➤ Processed and maintained all workers' compensation claims, unemployment requests, and FMLA/leaves of absences.➤ Drove performance and career advancement through comprehensive learning plans and total rewards approach.➤ Collaborated with Legal and Operations to align labor costs for an 800-person organization to be more competitive.➤ Assisted in the development of communication materials for managers, employees, and the HR Partner Team.

➤ Oversaw all on-site Human Resources functions and effectively interacted with Home Office HR department.➤ Led the performance management process, managed training, and supervised 2 human resources coordinators.➤ Managed all levels of talent planning, recruiting, interviewing, hiring, onboarding, and succession planning.➤ Administered all aspects of HR functions including compensation, benefits administration, and diversity initiatives.➤ Identified process improvements and gaps in policy through analyzing metrics and influenced the need for action.➤ Created strategic plans to address retention issues as well as consulted with team leaders to develop a talent strategy.➤ Conducted benefits meetings and on-going communications related to team benefits and answered any related questions.➤ Updated location management and team training programs to support location management in accomplishing standards.➤ Maintained and audited all team employment files to ensure all Core Signature standards were maintained and accurate.➤Partnered with senior leadership to recommend, research and implement new approaches, policies, procedures, and tools.➤ Recommended, developed, and implemented programs to promote employee engagement and retention.

➤ Managed all onboarding/separations, orientation, benefits administration, compensation management, and training.➤ Advised, consulted, and counseled management in appropriate resolution of employee relations issues.➤ Oversaw incident investigations, documentation, performance improvement plans, discipline, and terminations.➤ Worked with HR manager on recruitment, performance evaluations, benefit analysis, and health and wellness programs.➤ Kept apprised of labor law updates, communicated changes to managers, and ensured company compliance.➤ Evaluated and wrote policies or procedures and made recommendations on improving workflow and efficiencies.➤ Coordinated recruitment activities including screening candidates to match knowledge and skills with job requirements.➤ Drove the branch's employee-retention rate to achieve 89% retention within an industry with high turnover.➤ Brought workers' compensation program into full compliance and trained managers on injury procedures.➤ Cut benefit costs by 15% by ensuring that company did not pay for benefits for which employees were ineligible.➤ Reduced turnover from greater than 50% to less than 12% in 2 years concurrent with growth from 100 to 180 associates.➤ Revised job descriptions and shadowed employees to construct an accurate picture of the duties and skills required.➤ Ensured compliance with regulatory standards, compensation, benefits, employment law, and diversity goals.