• Primary contact for all ASA membership inquiries regarding services, benefits and renewals, concerns, etc. • Managed, developed, and implemented marketing and renewal efforts including cold calls, direct mail, and email campaigns. • Developed onboarding and retention plan with leadership and key staff resulting in increased new and existing member retention. • Conducted new member orientations via live webinar or personalized zoom presentations with c-suite and senior executives from key accounts.• Managed CRM for all members – proficient in database queries and reports. Experience with IMIS and SalesForce. • Communicated with members to encourage use member benefits, engage them further with the association, and to proactively identify potential renewal risks. Responsible for over 800 accounts with revenues ranging from $1 to more than $1 billion.• Provided support to the industry supplier team reviewing applications, processing renewals, and managing registration desk at ASA conferences.• Mentored and trained ASA membership team new hires.

• Oversaw process for practice to become accredited with Accreditation Association for Ambulatory Health Care (AAAHC)• Responsible for quality control and internal policy manual to maintain AAAHC accreditation• Assisted in physician, physician assistant, and CRNA’s credentialing• Handled front office patient inquiries • Oversaw all procedure and appointment scheduling for patients• Managed account receivables and served as back-up for accounting processes• Managed insurance verification and approval for patient procedures

• Direct full-spectrum of $1.2 million retail entertainment establishment including building and property, food and beverage, bar, personnel, administrative, as well as floor management• Managed staff of 25 to 35 employee including three full-time managers and shift leaders• Perform hiring, training, and development of new employees• Streamline operations to achieve financial goals and build revenue within budget constraints• Provide financial tracking and analysis for profit and loss statements which required budgeting for new hires, tracking costs, as well as ensuring food and beverage loss prevention is being practiced• Improved communication between the leagues and the general community by coordinating and managing sales and marketing efforts

• Supervised all facets of rental locations operations and developed all marketing, cost control, and budget plans• Administered fleets with approximately 300 vehicles generating annual revenues of up to $3 million• Increased fleet size by 35 percent and enhanced profitability by 20 percent• Successfully established new accounts and developed existing client relationships• Integrated and delivered effective training programs for teams of 10 to 15 employees throughout branch locations• Surpassed customer satisfaction goals on a monthly basis by demonstrating exceptional customer service• Collected account receivables ranking within top 5 percent for effective collection procedures