Senior leader with experience leading Performance & Talent Management and Employee Experience & Engagement. Extensive experience in supporting a cross functional operations and establishing infrastructure, processes, and methodologies to drive, track, measure and improve performance results. Highly effective leader in influencing key strategic initiatives with business leaders, stakeholders, and senior executives through collaboration, partnership, accountability, and cultural change to accomplish business goals and results. Experienced in building end to end processes for talent development initiatives and programs to build skill and bench strength. Partner closely with senior leaders and stakeholders to assess talent, develop and implement human capital strategies, and develop and drive diversity, equity, and inclusion. Additionally, skilled at providing insights, analyses, and reporting to operationalize key strategic goals.Vast knowledge and experience using innovative solutions, tools, and technology to drive business results. Led the Call Recording & Behavioral Analytics Center of Excellence to enable employees to be efficient and effective to drive customer experience, compliance, performance management in small and large scale organizations. Data and analytics driven to identify insights, gaps, and opportunities to recommend process improvements.