★ Strategic Approach to Risk Management ... Executive level risk management previous positions have included multiple Chief Risk Officer roles, Chief Controls Officer, and General Management Line 1 Risk ...★ Industry knowledge and experience … Across Wealth Management – Superannuation, Life Insurance, General Insurance, Pension, Financial Advice, Investments. Skills - Risk Management, operations, customer remediation, relationship management, technology platform delivery ...★ Transformation and change … Multifaceted change and transformation – operating models, functional redesign, risk maturity, divestments, technology platform delivery, business performance, data driven portfolio remediation, regulatory change, process improvement, office location changes ... ★ Operations and customer excellence …Strong customer service and outcomes – adaptable capability, performance orientation, customer satisfaction, workforce management, continuous improvement, automation, data driven, strategic planning, cost reduction …★ High performance and strategically aligned teams …Building highly motivated and engaged teams that deliver aligned and strong business outcomes. Managed multifaceted team across all levels with technical and non-technical capability … ★ Customer remediation …Strategies that ensure efficient delivery of remediation programs in a way that meet customer and stakeholder expectations and standards …