Kim Robert Email & Phone Number

Remote

• Specialist in Membership Retention analysis. Working on processing (ETL) and analysing clients’ existing datasets to generate business insights and predict long-term performance against their objectives. This role involves processing big data from a variety of sources, analysing it for insights, and then playing it back to client in a way that is actionable for them and will lead to real-life business changes. • Strong ML skills in R used for Segmentation and Retention forecasting. Focus on running segmentation analysis in R to highlight customer profiles and apply NLP to identify optimal positioning and communication strategies at the acquisition stage. ML also used to predict current members renewal patterns and flag at-risk users to enable early intervention and improved retention. • Subject matter expert in Conjoint research from survey design to results analysis in R. Designed to evaluate the impact of customer offering changes on long-term customer acquisition and retention the finalised output is an interactive tool designed to predict customer acquisition, retention, and 5-year cash flow for any potential product offering. • PowerBI expert with dozens of reporting tools designed from KPI dashboards to be used for daily performance tracking to interactive financial forecasting model to support board-level strategy-making. Connected to a range of sources from SQL databases to Sharepoint spreadsheets as well as Google script-run APIs. Also providing PowerBI training for clients who wish to build in-house capability. • Other works include retention and cash-flow forecasting, cohort profiling, free-text and sentiment analysis, and API and connected data import.

Coventry, United Kingdom

• Responsible for liaising between the Vehicle Operations’ state of the art workshop and it’s 300+ technicians and the senior management team to report on targets, improve KPIs, and scope out process improvement opportunities. • Project lead on developing a Google-based suite of solutions for tracking and monitoring shop-floor KPIs and providing real-time reporting to the senior management team. The tool was presented cross-departmentally which led to more versions being developed and rolled out in established and developing manufacturing plants. • Lead in £6M IT project aimed at scoping, developing, and implementing a tailor-made Office 365 workshop management tool. This involved organising stakeholders and users workshops, data gathering, script-writing exercises, high-level reporting, training plan mapping, and much more.

Coventry, United Kingdom

• Responsible for coordinating critical stock orders for top priority campaigns (Recalls, Service Actions, Update Prior to Sales, Quick Service Fixes, etc) reporting up to director level.• Project lead on several process improvement projects requiring robust process mapping, data analysis, and process implementation. • Experience delivering results to tight deadlines and pressures, necessary to ensure end-of-line customer satisfaction communicating across many teams and departments (PD, PI, Inventory management, Purchasing, and others).

Coventry, United Kingdom

• Part of change management team during migration to updated stock replenishment systems.• Responsible for managing all Japanese and Korean warehouse stock using SAP and applying trend analysis techniques.• Implemented a process improvement tool to increase the efficiency of the automated stock ordering system.• Stakeholder management experience, both overseas and at home, containing urgent supply issues one of which being a container crisis where all sea freight was held in Japanese customs for 4 months.

N'Djamena, Chad

Managed a small team of local employees. Advertised the business locally. Managed both customer and supplier relationships. Assumed all managerial, accounting and administrative roles involved in the running of a hotel.

Bsc (Hons), Mathematics And Business Studies, First Class

International Baccalaureate, Scientific