Kim Robert Email & Phone Number

Remote

• Specialist in Membership Retention analysis. Working on processing (ETL) and analysing clients’ existing datasets to generate business insights and predict long-term performance against their objectives. This role.
• Strong ML skills in R used for Segmentation and Retention forecasting. Focus on running segmentation analysis in R to highlight customer profiles and apply NLP to identify optimal positioning and communication.
• Subject matter expert in Conjoint research from survey design to results analysis in R. Designed to evaluate the impact of customer offering changes on long-term customer acquisition and retention the finalised output.
• PowerBI expert with dozens of reporting tools designed from KPI dashboards to be used for daily performance tracking to interactive financial forecasting model to support board-level strategy-making. Connected to a.
• Other works include retention and cash-flow forecasting, cohort profiling, free-text and sentiment analysis, and API and connected data import.

Coventry, United Kingdom

• Responsible for liaising between the Vehicle Operations’ state of the art workshop and it’s 300+ technicians and the senior management team to report on targets, improve KPIs, and scope out process improvement.
• Project lead on developing a Google-based suite of solutions for tracking and monitoring shop-floor KPIs and providing real-time reporting to the senior management team. The tool was presented cross-departmentally.
• Lead in £6M IT project aimed at scoping, developing, and implementing a tailor-made Office 365 workshop management tool. This involved organising stakeholders and users workshops, data gathering, script-writing.

Coventry, United Kingdom

• Responsible for coordinating critical stock orders for top priority campaigns (Recalls, Service Actions, Update Prior to Sales, Quick Service Fixes, etc) reporting up to director level.
• Project lead on several process improvement projects requiring robust process mapping, data analysis, and process implementation.
• Experience delivering results to tight deadlines and pressures, necessary to ensure end-of-line customer satisfaction communicating across many teams and departments (PD, PI, Inventory management, Purchasing, and.

Coventry, United Kingdom

• Part of change management team during migration to updated stock replenishment systems.
• Responsible for managing all Japanese and Korean warehouse stock using SAP and applying trend analysis techniques.
• Implemented a process improvement tool to increase the efficiency of the automated stock ordering system.
• Stakeholder management experience, both overseas and at home, containing urgent supply issues one of which being a container crisis where all sea freight was held in Japanese customs for 4 months.

N'djamena, CHAD

Managed a small team of local employees. Advertised the business locally. Managed both customer and supplier relationships. Assumed all managerial, accounting and administrative roles involved in the running of a hotel.

Bsc (Hons), Mathematics And Business Studies, First Class

International Baccalaureate, Scientific