Kim Robertson Email & Phone Number

Australia

Lead and direct the Supply Chain Team (Planning/Purchasing/Operations (Blending Manufacturing)/Warehouse & Distribution) for ANZ in line with Global Supply Chain Strategy.Responsible for driving the development of the ANZ supply chain strategy and ensuring the efficient operations of all supply chain functions.Responsible for delivering the short and long term financial and operating objectives while ensuring optimal service levels to customers and suppliers.As part of the ANZ leadership team, work to develop a high performing culture.

Melbourne, Victoria, Australia

Support the profitable growth of the business through excellence in Supply Chain processes including Manufacturing and Assembly. Balance and improve the metrics of customer on-time delivery, inventory, and transportation cost. Identify risk and implement mitigation strategies and controls to reduce the business risk to ensure compliance is achieved in every aspect of supply chain management.

Melbourne, Victoria, Australia

Leadership and execution of the Supply Chain commodities position inclusive of planning (demand and supply), and execution of the S&OP meetings across commerical and operation teams. Key relationship management with internally local partners, key external partners consisting of global &domestic suppliers, trade sale customers, and internal global trading teams.

Melbourne, Australia

Leadership and execution of the Supply Chain operations, planning (demand and supply), customer service and information systems in Australia and New Zealand (ANZ) to ensure strategic and operational business objectives are met. As a member of the ANZ Leadership Team, to provide the organization with a vision, direction and collaborative framework that brings the diverse business and functional units together in a high performing organization.

Melbourne, Australia

Provide service role model leadership to the Customer Service Community Provide direct leadership to Customer Service Leads Implement new OTC processes and ensure adherence to the defined processes, process consistency and qualityContinuously improve the processes using cross Business Unit / Functional Unit synergies and best practices aiming at efficiency, reliability and flexibility under the guidance from Regional Head of Customer CareEstablish customer focus and service excellence culture in the customer services community in the sub-region and contribute to objectives of Regional Customer CareDevelop and maintain appropriate KPIs for reporting to manage performance of the Customer Service TeamManage key stakeholders and partners in customer services community by timely and effective communicationBuild a strong customer services team through career development, professional training and coaching to the customer service team (24 FTE)

Manage the interface between the company/Business Unit (BU) and the Regional IT/IS.Manage the ANZ IT/IS team (5 FTE)Define business requirementso Analyse business processes to proactively identify improvementso Collect and evaluate user requirements and initiate improvementso Scope and develop IT/IS requirements and service plans based on identified business needs/user requestsAlign business strategy and IT strategy• Initiate and Maintain service dialogs with local business managers to ensure company capabilities and business needs are mutually understood• Consult the local business managers to understand the direction and strategy to communicate to regional information managementExchange best practices• Support establishing Regional Information Management community and contribute to its success• Focus on quality and continuous improvement of activities• Apply and share knowledge across businesses in the company/business• Contribute to the identification of regional best practicesMonitor IS delivery to local business• Communication between regional GS IS community and BU/company/function on all service deliveries• Monitor Shared Service Centre provision to the relevant business groups• Help business understand the cost break down for IT/IS services• IT/IS budgetary controlManage Project Delivery• Manage local GS Project Delivery Team and IT Co-Ordinators for change management, application rollout, functionality training and UAT.

Focused on the process improvements on SAP within the SD, MM, P2P modules. Development of simplified processes including training and documentation across the Asia Pacific region. Built strong relationships enabling strong local and regional collaboration to resolve post go-live issues after the global implementation of a common SAP environment (platform).A Key Achievement was the design and implementation of an e-commerce solution under budget and within global guidelines, resulting in personal cost savings, improved accuracy, and increased customer satisfaction.

Melboourne

Developed strategic goals in the country leadership team to achieve brand and sales growth. Lead continuous improvement projects focusing on system improvements (SAP) to align with business processes.Key Achievements• Implementation of Sales and Operational Planning for the business.• Reduction in inventory losses by 2% (7 Million stock warehouse)• Influenced and developed the relationship between the sales and supply chain teams leading to improved team work, communication, and agreed targets in stock levels.