Kim Rodriguez Email and Phone Number

o Manage the end-to-end operations of health & welfare plans for 400+ employee/150+ retiree population.o Partner with the Broker of Record to develop and recommend to leadership a comprehensive health and welfare benefits program designed to attract and retain the talent necessary to successfully execute the business strategy, while demonstrating fiscal prudence each renewal year.o Analyze data to assess the organizational effectiveness of benefits programs and provide insights.o Coach staff in the management of the employee leave of absence program per state and federal laws, and Airport employment standards & policies. Provide guidance and support for employee relations issues that arise.o Manage design, testing, and implementation of ongoing enhancements of benefits administration system including partner file integrations and benefits business processes.o Perform periodic audits to ensure operational and data integrity across internal/external systems.o Identify, develop, and implement process changes for increased efficiency and improved employee experience.o Utilize insights from employee support cases and industry best practices to develop new benefits portal content to drive increased employee self-service, reaching 90% of the workforce and reducing HR inquiries by 30%.o Manage vendor relationships and ensure adherence to contractual provisions, high level of customer service/ issue resolution, and enhancements to contractual agreements.o Prepare/review submissions for various federal, state and local compliance reporting such as Non-Discrimination Testing, ACA, Section 125, etc.

o Led cross-functional team in the successful execution of a comprehensive Benefits Administration System. Oversaw project planning, execution, and on time delivery within budget constraints while meeting defined outcomes and objectives. Utilized change management strategies to drive successful organizational transformations while mitigating resistance to change, fostering a culture of continuous improvement, and achieving sustainable results. o Managed the end-to-end process for selecting a Benefits Broker of Record through the Request for Proposal (RFP) process, overseeing vendor evaluation, and contract finalization.o Spearheaded the successful transition and vendor change of the deferred compensation retirement provider by engaging with internal key stakeholders and employees to ensure buy-in and alignment with the vendor change initiative, consult on reporting requirements, and manage strict timelines.o Led the selection and implementation of a regulated leave of absence system ensuring compliance with federal and state regulations. Clearly defined project objectives, requirements, and constraints to ensure alignment with leadership expectations and timelines. Conducted vendor evaluations to identify the most suitable solution for the organization’s needs.o Develop and deploy employee communication and education programs.o Evaluate the effectiveness of benefits programs and seek opportunities for improvement and innovation to enhance the value of benefit offerings to contribute to employee satisfaction, retention, and overall well-being.o Partner with vendors and internal stakeholders to troubleshoot and resolve operational issues, including scope analysis, propose resolution, and implement change.o Acts as liaison between payroll, third party administrators, insurance carriers and plan administrators.o Coach staff in the management of the employee leave of absence program in accordance with state and federal laws.

o Responsible for the day-to-day benefits administration during the employee/retiree lifecycle (hire, qualifying event changes, open enrollment, separation/retirement), including but not limited to:• New hire benefits onboarding • Support employees transitioning into retirement• Communicating with employees about their benefits packages, changes in benefits offerings, and any updates or reminders related benefits enrollment.• Payroll deduction data entry.• Collect, audit, and submit enrollment changes to each benefit providero Administer Leave of Absence program to include education, tracking, regulatory compliance, claims administration, time keeping and payroll deduction arrearages management.o Billing & reconciliation including self-billing and annual employee payment incentives.o Process, track and audit retiree monthly benefit payments.o Process employee tuition reimbursement payments.o Process wage garnishments (court ordered wage assignments, levies, and liens).o Process employee excess vacation payouts.o Served as primary point of contact employees & retirees.