Kim Roth Mccain Email and Phone Number

As an Independent COPE Certified Health Coach I lead others through a simple structured plan including optimal nutrition, integration of small manageable healthy habits into their daily lives and the support of a coach and a community of likeminded individuals. After losing 84 pounds on this program, I knew it was completely different than anything I had ever tried. I felt in control, capable and satisfied and, it worked so well. I had tried everything I needed a simple plan that fit with my busy life as an executive. My first month ended with a 17 pound weight loss, increased energy, better sleep and an overall sense of well-being I had not experienced in years (average weight loss on the 5&1 plan is 12 lbs). I wanted to tell all my friends about it and now, 84 pounds lighter that is what I get to doDaily. I pay it forward and help hundreds of others find this amazing plan each year. I also help some of those Clients become Coaches and start their own businesses helping others. Losing the weight was a gift but being able to help others while earning a healthy income, a flexible schedule and the ability to achieve a level of success defined only by what I am willing to put into my business daily is an even greater gift. After spending almost 30 years in corporate America where health and a healthy mindset is not high on the priority list, I have found an amazing opportunity to put all those leadership, marketing and mentoring skills to work and I can’t wait to share my Health coaching and/or Business Coaching with you. Whether you want to lose weight and get healthy or you are looking for a new opportunity filled with positivity, opportunity and a healthy lifestyle, reach out! I can help.

I help businesses break through barriers by identifying opportunities and developing strategies to optimize processes, revenue and customer experience. I not only guide strategy but work within teams to manage implementation. Areas of focus - Customer Experience, Cross Functional Process Design, Marketing, Communication, Visioning, Project Implementation, Experience Mapping, Retail Redesign, Social Media Optimization

I lead the international and domestic sales, retail development, marketing, revenue development, product licensing, events, museum food service operations, custom program development and center-wide customer experience strategy for Alabama's largest tourist attraction, the U.S. Space & Rocket Center, Home of Space Camp

Successfully launched a startup retail pop up business in premium malls across the USA. Responsible for the profitable launch and operation and end of season shutdown of over 100 locations nationwide. Established all service and operational policies as well as metrics and field reporting. Selected, trained and led field team comprised of Regional Directors, District Managers, Location Managers and seasonal staff. Established customer-centric culture for the company. Led operations, developed sales strategy, marketing package, directed the branding and development of the visual package for inline and kiosk locations, established merchandising standards for the fleet. Serve as ongoing point of contact for mall partner relationships. This was a long term consulting role.

- Lead the operational strategy and execution for Under Armour's retail fleet in the US - Drive sales and increase market share through phenomenal customer experiences, impactful merchandising presentation and consistent execution. - Optimize profit for UA through defining and implementing operational efficiencies, driving process improvement and creating strategies to drive top line results while optimizing spend for maximum return on investment. - Lead the North American field team (12,000 teammates) including Regional Directors, District Managers and Store staff in driving a great culture, creating opportunities for advancement and developing the next level of leadership for UA.

I led the Southeast region comprised of 184 full line Sears stores in 7 markets spanning from Washington DC to Key West to the Texas state line. Responsible for execution of business initiatives, profit optimization, team development and succession planning, process improvement and driving customer service behaviors and merchandise presentation that lead to top line growth for the region. Drove positive culture in a time of great change for Sears. Known for internal promotion, always having a succession plan, optimizing profitability of each location through assortment optimization and driving maximum dollars per square foot.

Responsible for leading the Retail Store Division encompassing 300+ stores as well as Catalog Call Centers to deliver operational excellence as well as personal, integrated customer experience across multiple channels. • Delivered double digit comp store increases 18 out of 24 months as Head of Stores in a challenging economy. • Refined business practices in preparation for IPO of company delivering a 16% savings to the retail operating budget• Created a customer service revolution through implementation of new training programs, the introduction of personal shoppers, removing bureaucracy by streamlining the field organization and Restructuring field management to reduce layers and promote ownership of the customer experience at the Store Director and Associate levels.Stayed through successful IPO and then left to pursue my own business.

Led the operations of the Internet/Direct Commerce division including Customer Care, Logistics, and Fulfillment and all operational and customer service aspects for Direct to Consumer Businesses (Call Centers, Distribution Centers and MSLO direct stores) • Managed the distribution of Martha Stewart proprietary products.• Set strategy and managed third party vendor relationships• Led all operations, project management, enhancements and redesign projects for marthastewart.com with an eye for a unified customer experience across channels• Managed retail operations for MSLO direct stores in NYC, Boston and London and catalog call center operations via a third party vendor.Was recruited as a part of the J.Crew executive turnaround team, an opportunity too good to turn down.

Led team responsible for the development and delivery of eCommerce initiatives for all online brands. Responsibilities included identifying and delivering all new functionality for the division. Volume: 200 million online• Served as ambassador for the online channel - bringing diverse groups together to maximize the customer experience for all online brands while delivering projects on time and on budget. • Implemented Customer Care Center and Distribution Center processes and training for eCommerce business practices including specialized services for wedding and gift registries for all brands. • Served as daily business owner for the strategic direction and functional offering of the Wedding and Gift Registry business for Williams-Sonoma, Pottery Barn and pottery barn kids brands online• Facilitated interaction of external development teams, consultants and vendors on multi-brand initiatives including cross concept functionality (search, gift registries, image storage)• Coordinated large-scale eCommerce projects with store and catalog business units

• Responsible for the efficient operations of 290 Williams-Sonoma stores nationwide. • Designed and implemented training programs to improve operations and service in all stores.• Directed the $90+ Million Wedding and Gift Registry business for the retail division of Williams-Sonoma, Inc. Responsible for strategic direction of the business as well as constant focus and improvement of customer experience for Registrants and Gift Givers in over 350 Williams-Sonoma, Pottery Barn and Pottery Barn Kids retail locations.• Partnered with retail, eCommerce and call center groups to create a seamless experience for the customer• Served as communication center and key resource for regional and district staff

• Led team of 13 General Managers and $30M in annual sales volume including 3 of the highest volume stores in the chain.• Hired in 1987 as an associate and promoted internally.