• Lead the strategic operation and administration of NC ECE Shared Resources by overseeing the development, implementation, quality, measurement and promotion of its benefits and resources. • Recruit, retain, support, and train subscribers to NC ECE Shared Resources.• Manage, market, and maintain ongoing use of customized NC ECE Shared Resources web platform, website, and content specific to NC.• Develop and implement marketing and communications plans (including social media strategies) to recruit new subscribers to the NC ECE Shared Resources and increase usage.• Coordinate the development, production, and dissemination of communication materials for NC ECE Shared Resources to subscribers and prospective subscribers; produce regular communications both internally and externally (e.g. e-newsletter, blogs, and social media) to further promote broader brand awareness.• Ensure that key messaging for NC ECE Shared Resources is accurate, concise, compelling, properly maintained and consistently applied across all communications vehicles.• Provide staff training and technical support to each subscriber’s primary liaison to encourage use and solve implementation barriers.• Manage project budget related to NC ECE Shared Resources including negotiating contracts with vendors and partners.• Work with child care resource and referrals agencies and other NC entities as collectively approved by CCRI, SWCDC & CCSA to support the integration of NC ECE Shared Resources in marketing to early care and education programs and initiatives.• Work in collaboration with CCRI, SWCDC, and CCSA to design and implement performance metrics and an evaluation of NC ECE Shared Resources.• Provide regular, timely and accurate updates and status reports as required by supervisors, funders, vendors, and partner agencies.• Develop and maintain a system for collecting, tracking, analyzing and reporting usage, savings, and impact of NC ECE Shared Resources on subscribers’ program quality.

• Created policies, managed teaching staff and supervised daily operations. • Created advertisements, banners, and all informational marketing efforts for the school.• Developed the curriculum, policies and teaching salaries.• Managed the budget, which included all expenses, tuition and teacher pay for the preschool. • Developed lesson plans for and taught Chapel and Summer Camp classes for the entire preschool.• Managed all issues arising from staff, parents, or students.• Led monthly staff meetings.• Performed yearly evaluations on each staff member.• Met parents, gave tours of the school and performed all administrative duties to get information out to the public.• Interviewed and selected all teaching staff, including substitute teachers.• Maintained records on all preschool staff and enrollments of the school.• Built and maintained the school website to create an Internet presence for the school.• Created and maintained budget for the school’s expenses and purchased all supplies for the preschool.• Supervised the preschool staff, performed continual observations of each classroom, and performed anecdotal observations of children when needed.

• Developed lesson plans, schedule, and art projects for the classroom.• Developed Parent Newsletter, Weekly Schedule, and Monthly Calendar for the classroom. • Attended monthly meetings with Director and Staff of preschool. • Provided observations and evaluations of student behavior and development.• Held conferences with parents to review student observations. • Taught three and four year olds.

• Researched North Carolina Daycare laws and church insurance to create the program. Created “Query” Questionnaires to solicit and inquire interest in a Mother’s Morning Out program.• Created proposal and presented to church Vestry for approval. Created contract with nanny service for hiring of teachers for program; created Teachers’ Job Description. • Managed 8 teachers, Classroom Schedules, Lesson Plans and Enrollment Lists. Completed Quarterly Update report for church Vestry.• Created all advertising and informational brochures for program, created all forms and policies, created and maintained monthly calendar and payment schedules, as well as all information that went to parents (including, but not limited to, Welcome Letter, Feedback Questionnaires and Mom’s Daily Reports).• Managed budget, paychecks and all arts/crafts and administrative supplies for program.• Coordinated all tours, phone calls and requests for information on the program. • Managed all issues that arose regarding children, teachers, classrooms or policies.

• Developed and managed Sales initiatives at UCS operations center to enhance customer experience, increase receivables and cross sell value added fee products.• Develop communication strategies for increasing CVA (Customer Value Added) scores at UCS. Managed day to day activities of Call Routing programs.• Partnered with AT&T to develop and implement 1999/2000 Strategy for AT&T Universal Rebate and managed the day to day activities regarding the activation and retention project.• Managed Attrition, Retention and Activation programs for the New Cardmember segment within Portfolio Marketing. Utilized internal competitive tracking analysis to target portfolio cardmember base for promotional offers.• Managed full-file Portfolio cardmember communication for Change in Terms, Citibank Branding and Privacy projects.• Responsible for leading cross-functional teams to implement segment strategies including internal and external advertising agencies with a budget of $1 million.• Managed New Cardmember Fulfillment for all products within UCS (four communication streams). Developed and implemented strategy for reducing the expense of three fulfillment streams while maintaining efficiency. Managed Advertising Agency in redesigning a new communication stream to cardmembers.• Managed weekly cross-functional Fulfillment Team of over 10 managers from different departments to resolve day-to-day issues.• Documented and communicated all procedures and issues within New Cardmember Fulfillment for the business.• Developed Job Aids for Correspondence and Customer Service Department. Trained Customer Service Representatives on Credit Card Insurance Services. Tracked daily MIS for Department. Received “Top Gun” award for being top departmental performer in quality and efficiency.• Tracked and investigated vendor quality issues and reported directly to the Marketing Department program managers. Participated in Continuous Improvement Team for Department.