Managed over 100 associates; oversaw Interview and hiring process, and placement for temporary employees.• Identified qualified employees through recruiting and interviewing activities to create an inventory sufficient to meet current and future client demand.• Provided training for new recruiters to become familiar with managers, hiring process, policies and their areas of responsibility.• Maximized the use of Adecco’s office technology to ensure optimum, cost-effective, timely and high quality results.• Support the Client Program Manager, Branch Manager and Account Executive to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures.• Provided accurate, timely and complete daily performance analyses.• Ensured high quality of standards by conducting activities and maintaining systems that secure Adecco’s position as provider of the highest quality service to customers.• Performed site visits and promotes communication with the clients.• Working knowledge of labor and employment laws; Ability to manage multiple tasks and meet deadlines.• Responsible for managing payroll efficiently; working knowledge of payroll software and procedures.

Directly manage, select, build, coach and supervise a team of resident service delivery associates. Responsibilities included interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Develop, maintain and adjust community wide resident care and service delivery team. Ensure sufficient staffing to meet service standards and regulatory requirements.

Recruit, develop, and validate the current state of branch operations processes, including scheduling, payroll, and hiring to match future state requirements and client needs. Hire, train, appraise performance, counsel and terminate staff as needed. Ensure individual employee development and engagement.

Responsible for driving day-to-day operational excellence, ensuring compliance requirements are met, managing the banking center's non credit losses and coaching teller associates to high performance levels. Coach and train the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. Assist both teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.