Kim Schoon Email & Phone Number

City Of Cape Town, Western Cape, South Africa

As a Professional Officer for EPIC Training, Compliance & Policy, I ensure compliance with standards, review the impact of Safety & Security operations, conduct data analysis, and provide quality assurance reports. I assist the Training Teams and contribute to developing SOPs and policies. My duties are split into several key areas:I ensure high standards of service delivery through quality assurance and continuous improvement initiatives. I develop performance standards, conduct assessments, and analyze information to formulate recommendations. I counsel management on procedures, policies, and training. Additionally, I support business case development and project documentation. I generate correspondence reports and extract information for statutory reports. I advise on policies and procedures and ensuree documentation accuracy. Additionally, I support IMS Teams with data analysis, report generation, and the dissemination of BI Reports. I ensure open communication, effective complaint handling, and continuous development of operational procedures. I communicate investigation results to internal clients, assist with irregularities, and advise on corrective actions. Regularly, I discuss quality, compliance, policy, and training, including the SME Forum, ensuring stakeholders are informed and issues are addressed promptly.I maintain procedures and records to ensure compliance with reporting and approval requirements. I also assist with compiling investigational reports, safeguard documentation, and advise on standard operating procedures. Additionally, I compile and analyze statistical data and make recommendations to management.I coordinate staff tasks to ensure performance and productivity. I monitor attendance and output, addressing deviations through guidance. Mentoring and managing staff performance is critical to providing support and development opportunities. Also, I assess personnel needs and ask for additional resources as needed.

City Of Cape Town, Western Cape, South Africa

As the Technical Training Coordinator, I developed and delivered comprehensive training programs and assessments for staff. My role involved creating engaging training content, conducting classroom and on-the-job training sessions, and ensuring that all participants gained the necessary skills and knowledge to excel in their roles.

City Of Cape Town, Western Cape, South Africa

As the Special Projects Coordinator for City-Wide Events, I managed high-profile events such as Obama's state visit, FIFA 2010, and Nelson Mandela's funeral. My role involved risk assessment, compliance with legislation, security planning, and on-the-day safety oversight, ensuring successful and secure event execution.

City Of Cape Town, Western Cape, South Africa

As the Systems Integration and Telecommunications Coordinator, I managed project coordination between the City of Cape Town and emergency services to enhance operations and service delivery. I acted as the subject matter expert, providing requirements for the Emergency Policing Incidents software.

City Of Cape Town, Western Cape, South Africa

As the Special Projects Coordinator for National and Provincial Elections, I ensured efficient coordination between the IEC, police department, and all city departments. My role included organizing logistics, conducting threat assessments, developing security plans, and coordinating interdepartmental and stakeholder activities on election day.

City Of Cape Town, Western Cape, South Africa

As the Community Impact Coordinator, I conducted impact assessments on disasters affecting communities and coordinated humanitarian relief with NGOs. I verified incident reports and NGO invoices, forwarding them to Provincial Social Development and SASSA. I also created and maintained a comprehensive Excel database on incidents, which universities use for research on disaster costs and socio-economic impacts.

City Of Cape Town, Western Cape, South Africa

As the Expanded Public Works Coordinator, I oversaw three programs, each supporting 120 people over the festive season. My role included authoring project initiation documents, managing permanent and contract staff, capturing timesheets, and ensuring timely payments. My dedication to the program earned me an award from the City of Cape Town for outstanding coordination.

City Of Cape Town, Western Cape, South Africa

As the Youth Employment Internship Coordinator, I managed three nine-month programs in collaboration with Police Oversight, Community Safety, and the Western Cape Provincial Government Department of Social Development. I taught participants computer skills, emergency call-taking, social assistance, humanitarian relief, work placement, and data capturing.

City Of Cape Town, Western Cape, South Africa

As an Assistant Disaster Management Officer, I was responsible for the asset management process for the City of Cape Town. I verified and audited assets annually, ensuring every equipment and resource was accounted for and in optimal condition. My attention to detail ensured that all assets were accurately registered for insurance purposes, safeguarding the city’s investments and enhancing our disaster readiness.

Bachelor Of Arts - Ba, Disaster And Safety Management

Further Education And Training Certificate, Generic Management: Disaster Risk Management

N6 Educare & Higher Certificate, Early Childhood Development

Astronomical Physics & Environmental Geology

Senior Certificate

Bachelor Of Arts - Ba, Environmental Management