Sean K. Email & Phone Number

Seattle, Wa, Us

This program is designed to help expedite my product management career through guidance from a community of industry experts known as Executives in Residence (EIRs) I learn from these execs, receive personalized career advice, and participate in workshops, office hours, book clubs, and online discussions focused on best practices in product management. The program highlights include interactions with 14 EIRs, live online workshops, office hours, book clubs, an in-person orientation and graduation event at UW Seattle, and ongoing online discussions with classmates and industry experts

Foster City, California, Us

Foster City, California, Us

San Francisco, California, Us

Lehi, Utah, Us

Boston, Ma, Us

Mountlake Terrace, Washington, Us

Bellevue, Washington, Us

• Utilized ServiceNow to track 45 equipment delivered across 13,000+ employees• Managed 331 branches in Hitachi for troubleshooting, reducing the Mean time to Resolution by 15%• Built a SharePoint feature to enhance conference room scheduling capabilities for on-site office of 1685

Tacoma, Washington, Us

• Managed the quality of service provided by the team, earning 93% in positive feedback from customers• Maintained 530+ hardware devices to ensure the readiness of UW-IT systems across 23 total buildings• Reported 3 problem events per week which resulted in slashing monthly maintenance costs by $125

Seattle, Wa, Us

• Provided front-line Tier 1 support via email, phone and in-person to achieve 91% in account retention• Mentored 5 new hires while developing a training process that saved 10+ monthly hours

Master Of Science - Ms, Information Management

Bachelor'S Degree, Informatics

Information Technology

Education record

Some College Credit

High School