Kim Shipley Email and Phone Number

• Assist in quality control auditing/testing of our new iConnectYou app for clients to reach providers and for our new case management system.• Collaborated on Workplace Option’s Disaster and Recovery Business Continuity Plan which included identifying safe zones for employees and when and how certain weather related decisions should be made.• Collaborated on the development and creation of WPO’s Operations Summit Award nomination process and engagement video.• Helped implement Workplace Options new engagement Kudos platform and coordinated employee sponsored events such as Stop Hunger Now, Food trucks and Wine and Design activities for our global partners.• Member of the Sunshine Committee at Workplace Options where our mission is to improve employee morale and engagement

• Top recruiter for building networks globally for EAP Mental Health Professionals, Trainers and Wellness Coaches.• Responsible for Just-In-Time recruiting for global incident cases in remote locations including Kenya, Central African Republic, Democratic Republic of the Congo, Uganda, Russia, Germany, Canada and Italy.• Responsible for researching, creating and implementing provider qualifications and credentialing standards for Wellness Coaches and Global Mental Health Professionals.• Trained supporting staff on software programs, recruitment procedures and credentialing standards to optimize lead generation.• Conducted screening interviews with provider candidates to ensure they qualify along with providing materials necessary for them to submit a completed application.• Assisted with interviews for various teams including legal specialists, clinical staff and our recruitment teams by verifying qualifications including language skills based on the specific need of the team.• Prepared reports and led weekly meetings with our largest client reviewing strategy and utilization.

• Coached up to 12 clients a day to help them realize their personal motivation; helped identify what holds them back and agree with them on a personalized plan to help them reach their vision of their best self. • Followed-up with members on their goals and provided feedback, education, encouragement and accountability.• Responsible for collaborating on new client outreach campaigns including encouraging positive change and behavior.• Responsible for training new Wellness Consultants on procedures and duties to allow them to be successful, including the development of training material.

• Answered calls, emails, and live chats to assist families who needed back-up childcare so that they would be able to still attend work. • Contacted childcare providers and nanny’s to verify availability and followed up with families to confirm care.• Provided excellent customer service and dealt with escalated issues. Followed-up with members on their goals and provided feedback, education, encouragement and accountability.• Constantly strived to meet production and staffing goals that are required by the contract between Bright Horizons and WPO.

• Prepared and reviewed monthly financial and marketing statements for our 475 scattered site homes portfolio.• Responsible for managing 325 scattered site homes including all communication between owner and tenant.• Filed evictions and attending court proceedings as needed on delinquent accounts.

• Developed and implemented new marketing campaigns to increase leasing and renewals through a variety of media platforms.• Prepared files and attended court for legal proceedings when necessary.• Responsible for entire marketing and sales process for prospects including updating marketing and media outlets with updated availability and specials.

• Performed as a Floating Leasing Consultant for seven Equity Properties in the Raleigh/Durham area by adapting quickly to different sales positions and environments with little or no training.• Responsible for entire marketing and sales process for prospects including updating marketing and media outlets with updated availability and specials.

• Maintained the highest loan volume for any person in the company for 3 months and consistently remained one of the top performers in the company. • First female selected for Regional Acceptance’s Management Development Program as a graduating senior.• Collaborated with Relationship Managers on marketing techniques for dealerships to increase buying opportunities.• Supervised staff on new objectives and performed audits as needed to maintain company policies and reach goals.