Kim Smith Email & Phone Number

Tbd

Vision: To bring hope, healing, and happiness to animals of all kinds.Mission: To provide a safe and healing forever home for animals in need, while touching the hearts and souls of our community through education and a shared sense of belonging.As the founder of Trinity Animal Sanctuary, a soon-to-be-launched 501(c)(3) nonprofit organization, I am currently in the process of securing a permanent property to establish a safe and nurturing environment for rescued animals. My goal is to create a sanctuary that will not only provide lifelong care for animals in need but also serve as a hub for community engagement, education, and fostering the human-animal bond.Leveraging my business acumen and project management skills, I am actively working on the operational planning, fundraising, and partnership development necessary to bring this vision to life. I'm excited to channel my passion for animal welfare into building an impactful organization that will make a lasting difference in the lives of vulnerable animals and the people who care for them.

United States

Leading product innovation and process enhancement initiatives in Asset Servicing, focusing on Corporate Actions, Class Actions, and Global Proxy services. As a Sr Product Associate, I play a pivotal role in driving innovation and enhancing operational efficiency across Asset Servicing applications. Key Achievements: • Skillfully manage the product backlog, creating and refining user stories, establishing priorities, and orchestrating thorough testing processes. My ability to effectively organize, prioritize, and groom the backlog ensures our development efforts remain closely aligned with business objectives and user needs. • Developed and implemented a comprehensive metrics dashboard in Tableau, significantly improving team productivity and data-driven decision-making. This project involved attending an internal Tableau training and independently learning additional skills to deliver a high-impact solution.• Collaborate extensively with our India-based testing team, holding regular meetings, providing updates, and ensuring seamless coordination throughout the project lifecycle. This collaborative approach, is instrumental delivering valuable, user-centric solutions.• Drove the implementation of generative AI for SWIFT message processing, reducing operational normalization time by 90%• Led multiple enhancements to the Corporate Actions Election application, improving data gathering, control testing, operational efficiency, and decision-making processes.• Drove the rollout of the Corporate Actions Elections App to US and LATAM Client Services, streamlining operations and improving audit trails and controls.• Managed the development and implementation of a new Class Actions Payment Tool with enhancd efficiency and audit tracking capabilities.• Consistently deliver user-centric solutions that enhance operational efficiency, reduce manual efforts, and improve data accuracy across multiple applications.

In this role, I was responsible for coordinating various areas of Operations, Middle Office, Finance, and Technology to develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls.Key Achievements:- Served as the project manager and personally developed an Alteryx flow for cash break processing, streamlining the reconciliation and resolution of cash breaks.- Led the implementation of a Straight-Through-Processing (STP) solution for FX trades, automating the trade lifecycle and enhancing operational efficiency.Responsibilities:- Identified weaknesses, gaps, and opportunities for process, organizational, and technology improvements, participating in the resolution of mitigating controls.- Worked closely with business partners to design and implement enhancements to existing processes and applications, as well as introduce new tools and re-engineer workflows.- Developed and implemented solutions that strengthened business operating models, enhanced the client experience, and improved efficiency and controls.- Facilitated project meetings, provided reporting and metrics, and ensured successful implementations that met Oversight and Control requirements.- Provided implementation support, including test planning and process change management, to ensure a smooth transition.- Worked independently, kept management informed of progress, and escalated issues as needed

In 2017 I decided to take a break from my career to focus on my growing family. I used this time as an opportunity to earn a bachelor's degree in business from University of Phoenix and a certificate in project management from the same institution.

•Managed $6.6 million budget and ensured projects closed on time and under budget •Executed cost savings initiatives of over $1.2 million•Achieved a 60% improvement in customer satisfaction by strategically building customer relations and enhancing operational efficiencies within the program•Consistently met 100% of the company's SLAs in regards to on-time delivery, order fulfillment, inventory management, and operational quality•Maintained a program inventory of 2.4 million units with minimum 99% accuracy audit results •Managed a nationwide special project inventory totaling millions of units•Constructed a complex reporting system in Excel, allowing me to quickly analyze statistical data to predict trends•Chaired high-level meetings and daily operations kick-offs to ensure project deliverables were met•Worked closely with operational teams to rapidly scale production, set-up special projects, and prioritize workload according to customer demands•Created new reporting ensuring project milestones were met•Served as primary point of contact for our Comcast clients nationwide, translating their business needs into operational requirements•Developed SOWs, implemented, and monitored projects from conceptualization to completion•Facilitated daily customer meetings to review KPI metrics and project milestones•Presented high-level program status to customers each week through a Power Point presentation•Responsible for all meetings with clients, including site tours for visiting clients•Simultaneously led multiple large-scale, high-volume, fast-paced projects and operation teams across the country•Developed new revenue streams by identifying value-added opportunities for stakeholders as well as partnering with outside companies to implement efficiencies•Establish cross-functional teams consisting of staff from a variety of areas within the organization to assist with the implementation of new initiatives and to improve efficiencies of existing programs

• Drove standardization over multiple programs through development of KPI reporting • Initiated and monitored recovery plans when necessary to ensure Comcast customer satisfaction • Partnered with cross functional teams to enhance efficiencies through revisions of company reporting • Presented weekly executive business reviews for the company's CEO and Comcast regional VPs across the country•Assisted in development of RFQ template • Performed daily data analysis for all Comcast programs to ensure data accuracy and operational goals across the country were met • Maintained and prepared all data for quarterly business reviews with CEO and Comcast Executive VPs

• Distributed information regarding orders coming due, backlog, and aged backlog so they could be prioritizedaccordingly• Implemented process change to ensure 100% turnaround time (TAT)• Initiated development of applications for repair operations• Acted as primary back up for daily profit and loss (P&L) reporting

• Strategically grew the modifications project from the ground to 25 employees• Managed daily operations in all areas including staffing, training, process, production, reporting, and budget• Built efficiencies into the process and partnered with quality control to confirm quality standards were beingattained• Successfully completed project hitting all stakeholder targets and timelines

• Perform fine pitch soldering and component level troubleshooting to repair set top boxes.• Trained and mentored new technicians on testing and troubleshooting of set top boxes.• Qualified modifiers using proper solder techniques to comply with the IPC-610 quality standard

New Castle, Delaware

• Trained new parts changers on proper solder techniques to comply with the IPC-610 quality standard• Directed BGA operators on BGA replacement and proper maintenance of machine• Trained all pre-screeners on testing of set top boxes• Motivated team to hit daily goals, reported and tracked production numbers to ensure daily overall goals weremet

Project Management Certificate, Project Management

Bachelor Of Science (Bs), Business/Corporate Communications

Sql

Writing Queries Using Microsoft SQL Server 2008 TRANSACT-SQL

Project Management

MASTER CERTIFICATE IN IS/IT PROJECT MANAGEMENT