Kim Smith Email & Phone Number

I am responsible for designing new service offerings and feature updates, which includes defining business requirements, creating service descriptions, and collaborating with the marketing and communications teams to develop collateral. I work with cross-functional teams to ensure the successful implementation of these offerings through delivery readiness, change management, and sales enablement. To ensure accuracy in tooling, I conduct Business Acceptance Testing (BAT) and User Acceptance… Show more I am responsible for designing new service offerings and feature updates, which includes defining business requirements, creating service descriptions, and collaborating with the marketing and communications teams to develop collateral. I work with cross-functional teams to ensure the successful implementation of these offerings through delivery readiness, change management, and sales enablement. To ensure accuracy in tooling, I conduct Business Acceptance Testing (BAT) and User Acceptance Testing (UAT). Additionally, I co-lead the communication and event pillars for the AI Community of Practice, a collaborative community aimed at leveraging AI in our daily workstreams. Show less

I assisted in leading the global go-to-market strategy and product lifecycle for Cisco Webex and BlueJeans by Verizon. I supervised a team that was responsible for product rollouts, upgrades and enhancements. As a product team, we were responsible for overseeing all processes that were integral for the success of our portfolio. This necessitated cross-functional collaboration among various teams, encompassing development, marketing, sales, order desk, billing, finance, and more.

As a product manager, I played a key role in overseeing the product lifecycle of our partner collaboration portfolio. My responsibilities included collaborating with cross-functional teams to introduce new processes and enhance the efficiency of existing ones. I oversaw pricing approvals and generated monthly margin reports for senior leadership. In collaboration with the marketing team, I developed communications for new product launches and updates. Additionally, I was in charge of… Show more As a product manager, I played a key role in overseeing the product lifecycle of our partner collaboration portfolio. My responsibilities included collaborating with cross-functional teams to introduce new processes and enhance the efficiency of existing ones. I oversaw pricing approvals and generated monthly margin reports for senior leadership. In collaboration with the marketing team, I developed communications for new product launches and updates. Additionally, I was in charge of establishing new billing codes in line with partner resell offers and collaborated with the legal team to revise order forms. Show less

I oversaw a team of billing coordinators tasked with the accurate and timely invoicing of customers. Responsibilities encompassed entering contracts and rates, inputting manual billing charges and daily usage, dispatching electronic invoices, and assisting sales and customers with billing questions. I collaborated closely with the development and finance teams to enhance processes and reconciliation. In my leadership role, I validated bill run numbers and authorized the commencement of customer… Show more I oversaw a team of billing coordinators tasked with the accurate and timely invoicing of customers. Responsibilities encompassed entering contracts and rates, inputting manual billing charges and daily usage, dispatching electronic invoices, and assisting sales and customers with billing questions. I collaborated closely with the development and finance teams to enhance processes and reconciliation. In my leadership role, I validated bill run numbers and authorized the commencement of customer invoicing. Additionally, I handled customer escalations and served as the main billing contact for several enterprise-level customers. Show less

Approved and processed personal loans. Prepared paperwork for mortgage loans, including filing the appropriate documents with county. Also responsible for collection of past due accounts.