Fostered an environment of high level customer service for all customers and employees. Trained new employees on compliance of all transactions including; returns, exchanges, credit card applications, payments and customer concerns. Managed all store customer service representatives, operators, and cash room personnel. Partnered with the Store Inventory Manager, Loss Prevention Manager and Store Manager for compliance of safety, security, and quality of store operation policies.

Managed all personnel records and general Human Resources issues for 300+ employees. Responsible for all applicants, interviews, hiring, and termination. Administered all benefits and enrollment programs for all new and existing employees. Trained employees in best practices including; timeliness. scheduling, safety, workers compensation, sexual harassment and theft.

Prepared, managed, and executed store inventory including all shipments and receivables discrepancies. Trained all department managers and store employees on all Weights and Measures expectations, laws, and audits. Responsible for all store level training including; New Hire Orientation, Point of Sale (POS), Customer Service, Personal Books, and Inventory Processes, for multiple stores throughout San Diego County.

Provided excellent customer service through selling and managing the teams in both Men's and Women's Shoes in multiple stores throughout San Diego county.