Kim Smith Email & Phone Number

Gauteng, South Africa

Connect. Communicate. Collaborate

City Of Johannesburg, Gauteng, South Africa

Gauteng, South Africa

- Provide clients with product information related to their employee benefits i.e medical scheme.- Attend to members queries on email or telepathically within ASI’s standard turnaround time.- Save client interaction on ASI CRM.- Assist member with advice on the most suited medical aid plan for member.

South Africa

- Supervise member contact centre consultants.- Assign work from the Queries workpool to the Member Contact Centre agents.- Ensure team members adhere to company procedures.- Capture queries on internal company CRM and resolve queries within in companys standard turn around times.- Resolve escalation from internal staff, Portfolio Managers, members and HR contacts.- Provided reports to Business Unit Manager.- Conducted team audits to ensure that all queries were resolved and feedback or updates provided to members.- Conducted quality checks on member contact centre agents to ensure company standards were maintained or exceeded.

South Africa

- Verify if application is complete, if not, request for requirements either directly from member, HR, Payroll or PM.- Completed applications I submit to schemes if it is a Discovery application I capture online.- Load on broker tools.- Ensure compliance is attached.- When required assist with additions and deletions mailbox.- Processing of medical expense short-fall (GENMEDGAP) applications claims and queries.

South Africa

- Take incoming calls from potential and existing customers and respond to customer issues appropriately.- Respond to internal and external customer emails appropriately within an agreed turnaround times- Ensure that leads are captured correctly on Sales Force Dot Com.- Monitor escalated queries and provide customers with progress status.- Ensure all post-sale customer queries are attended to and resolved professionally and timeously.- Meet set sales targets.- Assisting the commission department with the distribution on the commission schedules to the Channel Partners.

South Africa

- Call Sales Representatives with overdue balances.- Releasing orders.- General customer services.- Adjusting Credit limits according to certain qualifying criteria.

South Africa

- Creating picking slips on Pastel as well as invoicing orders on Pastel.- Distributing Delivery Notes to nationwide branches and tracking proof of deliveries.- Assisting finance with outstanding invoices.- Filling invoices numerically once stock has been delivered.

South Africa

- Administrator to four Senior Managers.- Act as a central point of contact and communication for the Key Account Department.- Coordination and arrangements of all Key Account meetings.- Manage filling and updating.- Capture targets and update actual on the Key Account Stats File.- etc.

South Africa

- Ensure that all calls are logged correctly and classify the calls accordingly to the incident of the request.- Assign calls to the relevant support staff efficiently and timeously.- Effectively utilize e-mail, telephone and / or web interface to respond to client contacts.- Capture client requests on Remedy system accurately, efficiently and timeously.- Ensure that the pre-defined SLA is complied with at all times.

South Africa

- Calling clients on a daily basis with regards to upgrading of cheque accounts.- Generating Sales and Leads.- Electronic Communication with clients regarding account upgrades.- Compiling of information for clients.- Completing and processing applications on scorings.- Completing the necessary checks.- Keeping the client informed on progress at all times.- Dealing with and responding to queries in a timely manner.- Formulating of sales pitch.- Documentation administration.- Outbound sales to affluent Platinum clients.- Cross selling and marketing all Absa products and the Platinum brand.- Inbound service line.- Handling queries and account upgrades.- Solve or offer alternate solutions to client queries.

South Africa

- Outline and note the key responsibilities for the individual.- Deal professionally with all customers and render a high degree of service quality to our clients.- Maintain an effective turnaround time on campaigns, products and services offered by the contact centre.- Follow an effective working process within the PFS Department.- Uphold the mission & values of Absa E-Channels & Absa Direct.- Continuously provide excellent service to clients in relation to all products offered by providing information to customers with platinum product selection information and generate leads when the customers are interested in the product.- Provide customers with transactional assistance.- Provide Internet banking support to customers who are experiencing technical difficulties with the Absa Internet Banking Support.- Provide general information to customers on their relationship managers & general information on services and products.- Conduct Outbound Campaigns.- Build a “web of relationships” within the Group.- Build Genuine Customer Relationships through the service delivery.- Client Retention via cross-selling and great service.- Deal effectively with all support channels.- To ensure that agreed service levels are maintained.- Abide by ABSA’s laid down Policies and Procedures.

Re5 Qualification, Finance And Financial Management Services

Class Of Business Short Term Insurance Personal Lines, Finance And Financial Management Services

Class Of Business Long Term Insurance, Finance And Financial Management Services

Class Of Business Economic And Investment Overview, Finance And Financial Management Services

Class Of Business Financial Services Sector Overview

In The Process Of Obtaining My Nqf5

Grade 12