Kim Smith Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Cleveland, Ohio , Us

IT Project Manager for corporate website responsible for leading program and team within standards, while delivering project objectives on time and within budget. Advanced Certified Scrum Master who plans, develops, implements and monitors the project lifecycle utilizing Agile methodology.Works closely with product owners to understand business needs/strategies, and IT to identify alternative technical, architectural and design solutions to meet those needs..Provides guidance to other team members with the goal of process improvement and overall project leadership quality.

Cleveland, Ohio , Us

• Team Lead/Scrum Master for Provider Portal web team facilitating Agile ceremonies.• Manages team projects (both Agile and Waterfall) to support Business Continuity and Maintenance work, as well as several larger- scale Corporate projects.• Perform Sprint-related tasks (e.g. test plan development/testing, story grooming).• Elicit, analyze and document requirements

Cleveland, Ohio , Us

Transitioned, trained and managed team of 32 sales and underwriting employees for start-upadministrative department.● Developed and implemented multiple department workflows.● Organized hardware and software installs for staff.● Designed, implemented and managed call center.● Implemented continuous improvement efforts to streamline processes.

Served as liaison between business area, technical teams, stakeholders, and vendors.● Translated end-user requirements into detailed program specifications and ensured projects conformed to agreed upon specifications.● Planned and executed workflow process utilizing OnBase software for handling submissions improving the overall management of the process, as well as turnaround time.● Key participant in design and implementation of XML data integration between an online enrollment vendor and the document management/workflow system thereby improving turnaround time.● Served as health care reform contact for department, identified/coordinated implementation of changes needed as a result of reform.● Researched competitive data and recommended changes to plan designs.

Managed a department/staff of 10 administrative and 2 professional employees in the business areas of enrollment, billing, premium reconciliation, reporting, and customer service to ensure appropriate benefit administration for multiple carriers.● Coordinated department merger and relocation of Sales administrative and association staffs; cross-trained staff.● Coordinated, tested, and implemented system changes required to accommodate day to day operations, process improvements, as well as renewal requirements for multiple carriers.● Developed test scripts and coordinated roll out of software and various data conversions and upgrades.● Coordinated data and workflow conversion when department was outsourced.● Researched, initiated and implemented re-design project which significantly improved the user friendliness of new business and renewal exhibits.

Key participant in Call Center design and implementation.● Recommended and implemented automation to improve communication of approved rates from quoting/renewal system to membership system.● Drafted and coordinated updates to sales and renewal materials for the Association programs.

Business area lead for design and testing of new Membership/Billing system application.

Business Management

Education record

Education record