Serve as the primary liaison for customers, overseeing seamless onboarding, ongoing support, and strategic growth initiatives to ensure long-term success.Key Responsibilities:-Manage a diverse portfolio of 12+ SaaS accounts, driving customer satisfaction and retention.-Cultivate and sustain strong relationships with key stakeholders and decision-makers, fostering trust and collaboration.-Engage with clients to understand their needs, address concerns, and provide strategic… Show more Serve as the primary liaison for customers, overseeing seamless onboarding, ongoing support, and strategic growth initiatives to ensure long-term success.Key Responsibilities:-Manage a diverse portfolio of 12+ SaaS accounts, driving customer satisfaction and retention.-Cultivate and sustain strong relationships with key stakeholders and decision-makers, fostering trust and collaboration.-Engage with clients to understand their needs, address concerns, and provide strategic guidance.-Monitor client performance metrics to ensure optimal usage and achievement of desired outcomes.-Conduct in-depth data analysis to identify trends, opportunities, and areas for improvement, presenting actionable insights to clients to optimize their business outcomes.-Collaborate closely with product development teams to incorporate customer feedback, leading to key product enhancements and an improved user experience.-Assist clients in customizing and optimizing the AI-driven solutions to fit their unique business requirements.-Identify opportunities for upselling additional features or services that align with client needs and goals.-Develop and implement tailored customer success strategies, significantly improving adoption, retention, and account expansion metrics.-Create detailed, customized success plans that aligned with each client’s unique goals and KPIs.-Partner with sales and support teams to deliver a cohesive, exceptional customer experience across all touchpoints. Show less

In 2019, I was promoted to Sr. Client Services Manager, responsible for a dedicated onsite team of 10+ professionals supporting our valued Albertsons Corporate client. My primary focus is providing exceptional client services and the development and execution of insight-driven, fully integrated marketing campaigns and solutions across various marketing channels to further client initiatives.Key Responsibilities:- Manage day-to-day client interactions and oversee national marketing… Show more In 2019, I was promoted to Sr. Client Services Manager, responsible for a dedicated onsite team of 10+ professionals supporting our valued Albertsons Corporate client. My primary focus is providing exceptional client services and the development and execution of insight-driven, fully integrated marketing campaigns and solutions across various marketing channels to further client initiatives.Key Responsibilities:- Manage day-to-day client interactions and oversee national marketing campaigns across multiple platforms.- Handle a $25+ million annual campaign budget, supporting client programs across print, digital, TV, radio, and more.- Praised for in-depth knowledge of client business, contributing to strategic planning and campaign meetings.- Mange strategic planning, including project plans, marketing solutions, timelines, and budgets.- Hire, train, and develop team members, ensuring alignment with client needs.- Foster relationships with Albertsons' team members across various business units to ensure excellent customer service and support.- Develop and implement new processes to adapt to changing client needs and market landscape.- Align customer success initiatives with company goals through collaboration with sales, marketing, and product teams.- Enhance overall customer experience and satisfaction by participating in cross-functional projects both internally and externally. Show less

Promoted to Marketing Manager, overseeing a team of three project managers/coordinators responsible for cross-functional collaboration to plan, organize, and implement national marketing campaigns for Albertsons LLC.Key Responsibilities:- Manage 5 employees- Manage 8+ million in sales budget that supports Albertsons programs annually.- Manage client relationships as well as delivering fact-based campaign strategies.

Responsible for working cross-functionally with all departments of the organization to plan, organize, and implement national marketing campaigns from conception to production and through campaign launch, comprising of point of sale, digital, circular, and broadcast components for the client, Albertsons LLC. Key Responsibilities - Manage client relationships and ensure projects meet client needs and stay within budget.- Utilize project management software to track progress and… Show more Responsible for working cross-functionally with all departments of the organization to plan, organize, and implement national marketing campaigns from conception to production and through campaign launch, comprising of point of sale, digital, circular, and broadcast components for the client, Albertsons LLC. Key Responsibilities - Manage client relationships and ensure projects meet client needs and stay within budget.- Utilize project management software to track progress and maintain timelines.- Analyze past campaigns to develop proposals and recommendations.- Create project briefs to align teams on deliverables and keep stakeholders informed on milestones. Show less

Responsible for working with all departments of the organization to identify needed change, strategic plan, train team members and volunteers and implement change.Key Responsibilities - Manage operational projects across all departments, from strategic planning to implementation.- Form and lead project teams, define roles and responsibilities, and conduct meetings.- Track project progress, set and achieve goals, and communicate key issues.- Analyze statistical data to… Show more Responsible for working with all departments of the organization to identify needed change, strategic plan, train team members and volunteers and implement change.Key Responsibilities - Manage operational projects across all departments, from strategic planning to implementation.- Form and lead project teams, define roles and responsibilities, and conduct meetings.- Track project progress, set and achieve goals, and communicate key issues.- Analyze statistical data to produce weekly reports.- Prepare and deliver presentations, proposals, and trainings for diverse groups. Show less

Accountable for leading a frontline sales team of 10 route sales representatives and 3 merchandisers with over $4.9 million in annual sales. Key Responsibilities:- Set strategic goals, achieving an average annual sales increase of 2%.- Consult with clients (Albertsons, Walmart, C-stores, independent grocery chains) to optimize their business through product education, inventory management, and fact-based solutions.- Partner with operations to ensure accurate product supply… Show more Accountable for leading a frontline sales team of 10 route sales representatives and 3 merchandisers with over $4.9 million in annual sales. Key Responsibilities:- Set strategic goals, achieving an average annual sales increase of 2%.- Consult with clients (Albertsons, Walmart, C-stores, independent grocery chains) to optimize their business through product education, inventory management, and fact-based solutions.- Partner with operations to ensure accurate product supply through inventory forecasting.- Recruit, hire, train, and develop employees, ensuring high performance and motivation.- Conduct weekly and monthly meetings to discuss market conditions, team goals, and performance expectations.- Implement performance improvement plans and track progress.- Coordinate communication between departments to maintain seamless operations and customer service.- Participate in local recruiting efforts at Boise State University Show less

Worked with a local Boise communications company contracting with US companies providing marketing and communications support. Gained experience in marketing and communications strategies. Developed marketing campaigns, planned and designed brochures and newsletters. Developed and conducted speeches and presentations. Formalized, proofed, and finalized marketing and communication assignments.