Kim Stevenson Email and Phone Number

• Guided projects in gathering requirements, implementations, business processes, and end-user support.• Lead and monitored implementation projects to comply with SOWs (statements of work), business requirements, risk assessments, conduct root cause analysis, and issues management, etc.• Performed project manager duties, i.e., tracked project tasks, resources, milestones, changes, escalate issues, and provided status updates.• Analyzed the effectiveness and efficiency of existing systems and developed strategies for improvement.• Revised and created documentation for access/security processes; implemented security best practices to reduce errors. • Developed and documented training manuals and reference guides for new application or enhancement.• Provided follow up training and support as needed, and documented system issues.• Develop and streamline new workflows and documentation to optimize change management strategies. • Acted as liaison between the business units/stakeholders and IT team on all system issues.

• Headed requirement gathering sessions with business groups, stakeholders, change management team, and end users to define business and operations processes and systems goals for a new oil well and gas application.• Reviewed and analyzed system and process compliance with government and company rules/regulations and operating procedures for SOD, user security setup, etc. • Generated business case development and documentation with overall change management objectives to ensure smooth implementation of the application with individuals and teams.• Produced improved procedures to enhance business processes, operations and information process flow and verify acceptance from customers. • Delivered project status to customers and key stakeholders in multiple branch offices.• Guided overall project tasks, timelines and plans to ensure goals were met on or before scheduled dates.