Kim Surrency Email & Phone Number

Tampa, Fl

• Provide training and support to Center Managers• Develop new policies and procedures• Educate Center Managers on policies and procedures• Generate reports• Statistical analysis

Tampa, Fl

• Expanded the Tampa Center in both physical size and headcount in spite of the highly competitive Tampa market• Piloted and successfully implemented the qualified interpreter program• Developed and implemented multiple forms and protocols to improve efficiency and consistency (including Failsafecheck spreadsheet, Monthly performance review workbook, HPT workbook, community profit margin calculator,Daily VRS performance stats template, DAN templates, and numerous other templates and forms)• Effectively blended down the Purple Tampa average labor rate• Analyzed Tampa community market and implemented rate decreases to maintain community market share• Thorough understanding of and ability to build on Purple’s existing policies and procedures• Commitment to communication with staff (weekly updates, monthly newsletter, organized staff meetings)• Effectively trained incoming management (4 new CMs) and continue to provide frequent support to peers• Committee Service on PBS and CSW committees

Tampa, Fl

• Provided vision and direction for Tampa interpreting market• Established protocols and procedure to meet performance indices for VRS and VRI markets • Trained incoming interpreters• Planned events to foster employee morale• Scheduled all VRS and community assignments

Tampa, Fl

• Developed nation-wide mentorship program• Trained incoming interpreters

Tampa, Fl

• Interpreted in psychiatric, educational, business, and marketing settings• Ensured communication access for staff, faculty, and patients

Tampa, Fl

• Oversaw financial and administrative needs of staff and members• Implemented computerized protocols for efficiency and consistency• Oversaw outreach, marketing, and member communication