• Worked with five division managers located in Kansas, Ohio, Iowa and two in California ensuring that all aspects of their divisions were up to date and accurate.• Reviewed all job reporting information daily for accuracy and resolved any discrepancies timely. • Created and maintained jobs in Salesforce from conception to close out.• Created and pulled reports on all aspects of jobs from Salesforce to ensure accuracy of the data.• Imported and export data in Salesforce.• Tracked job costing against budgets.• Reviewed and approved proposals sent to and received from clients.• Updated and published schedules and backlog information on a weekly basis. • Reviewed and approved all invoices for billing.• Worked closely with accounting team on invoicing, client contracts, and other related accounting functions.• Produced status reports for senior management.• Coordinated overnight travel including per diem requests. • Pulled and reviewed all credit card transactions to ensure all charges were accounted for.

Responsible for evaluating and implementing a new CRM tool that would provide the ability for all team members to effectively track clients and identify areas of change in existing marketing material and campaigns to broaden the current client footprint. As part of the CRM deployment strategy, met with all stakeholders to establish their base requirements and review their use cases. Worked with realtor technology information group to coordinate use of third party control sets i.e. maps, home value, winterization, downloaded app as part of a more technical and broadened social media campaign

Successfully and effectively managed projects for Data Management (Business Intelligence) team at PNC Bank. Assisted with major technology initiative to move all users to Windows 7. In support of that project, conducted current state assessment meetings for transition to the new operating system. Created a comprehensive catalog of impacted systems, software and processes. Worked with business and technology stakeholders to trace ongoing BI requirements from initial requests through to technical specifications. Projects involved coordination on a weekly basis with outside teams. Worked with business and technology test groups to establish comprehensive test plans and track incidents. Managed a risk ledger and assisted with incident routing to appropriate support staff. Assisted project managers and business analysts across the organization as required.

Effectively manage all Veracity project deployments for a major state government project ensuring quality on-time execution. Process vendor deployments, which include building and deploying code, updating forms and running sql. Run daily system checks to ensure all aspects of the environment are up and running. Provide weekly status updates for all issues to management. Developed new ticket tracking system, using JIRA, a propriety issue tracking product. Used JIRA to effectively track issues and assist with project management. Trained Veracity employees and state government employees on JIRA. Set up knowledge base system, using Confluence, a content creation, collaboration and knowledge sharing product. Used Confluence to document and maintain process and procedure documents and other material needed for projects.

Directed all YouthFriends day-to-day Information Technology operations. Coordinated all aspects of web based application development and testing. Worked with our vendors to coordinate network, server and database support. Assisted with project design and security compliance. Created and deployed Archer and Crystal reports as requested by user community of 100 + users. Created numerous sql’s queries used by the crystal reports. Assisted YouthFriends staff with technology support. Managed online trouble ticketing system. Reported to President.

Designed, developed and implemented YouthFriends Volunteer System using the Archer Framework. Trained and worked with District Coordinators and YouthFriends Staff to assist them in learning the new system. Made numerous enhancements to the system based on feedback and suggestions from District Coordinators.

Effectively managed projects throughout the development lifecycle ensuring projects are delivered on time, on budget and with the desired requirements results. Successfully managed project costs and scope by ongoing monitoring of costs and mitigating any changes to scope or schedule. Developed and maintained project timelines by consistently working with each IT application team and facilitating their participation and delivery. Effectively managed all issues and risks by documenting, determining the root cause, creating mitigation plans and escalating as appropriate. Provided weekly detailed project reports to management effectively communicating all milestones, risks, issues and overall project status.

Collaborated with customers on business issues to ensure solutions met their needs and projects were heading in the right direction. Identified, documented and implemented improvements in processes and procedures to stream line and reduce redundant work. Acted as a Liaison for internal departmental concerns/issues in an attempt to form a cohesive team between production support teams and development teams.

Managed a team of 10 Production Support COBOL programmers working on a Message Processing System. Provided leadership and direction to team members to develop their application knowledge and provide them the opportunities needed to advance their careers. Developed excellent time management skills to handle multiple assignments and changing priorities. Managed team workload through good organizational and planning skills ensuring projects were delivered on time and on budget.

Interacted with customers in order to identify, document and analyze business requirements. Designed, developed and implemented projects for Messaging Processing System. Provided on call Production Support.

Programmed and maintained online and batch systems using COBOL, IMS DB/DC, DB2 and JCL. Provided on call support for the Corporate Employees Record System.