Serve as first contact for Student Services Office (Admissions, Registrar, & Financial Aid). Answer questions about policies, procedures and degree programs. Answer & direct incoming phone calls. Monitor 5 email accounts, responding when appropriate. Assist walk in students and visitors. Schedule complex appointments often involving multiple Outlook calendars. Handle & log cash transactions. Working with confidential student information, perform enrollment and graduation verifications. Process incoming transcripts. Order supplies.

Served as first customer contact to the office for incoming phone calls, monitored 4 email accounts and assisted walk in visitors. Assisted the Director of the Office of Ceremonies in the day-to-day planning and implementation of the 2017 University of Washington Commencement Ceremonies. Collected and verified new employee paperwork for Human Resources, eg:I-9. Composed, designed, edited and maintained various internal office documents and contact/vendor lists using Word and Excel. Proofread Commencement webpage for accuracy. Created and maintained new Drop Box cloud filing system. Organized vendor meetings and conference calls. Organized & packed items to be used at Grad Fair, Cap & Gown Pick-up and Commencement and arranged for shipping to and from event venues. Ordered supplies, distributed mail and received packages. Planned office wrap-up meeting/staff team-building event in June.

Maintained a secure testing environment and strictly adhered to testing policies in the administration of the Test of English as a Foreign Language (TOEFL) iBT exam. Provided excellent customer service with respect to the needs of diverse clientele. Demonstrated quick and careful judgment to solve technical problems and security issues.

Responsible for the maintenance and accuracy of the Document Control System as well as support CAD activities for various departments. Assisted Engineering in creating parts, drawings and Source Control Documents for prototype and project parts. Maintained vast database of models and drawings. Imported/exported and manipulated drawings between different drafting software. Managed the Controlled Documentation System encompassing the generation, revision, issuance, distribution, maintenance and archival of documentation. Managed document/part numbering system and revision control. Maintained master file of Engineering Drawings and Documents. Entered and maintain items in an electronic database.

Ensured integrity of all customer data in SalesLogix database including contact information, segment marketing, marketing campaigns, product installations, web access, notes and activities. Granted customers access to (extranet) Customer Community site. Created customer accounts for Customer Community site when requested. Processed customer Webinar requests generated from mt.com. Created Activities for eBusiness follow-up. Uploaded and edited documents on SharePoint. Archived monthly reports on SharePoint. Entered leads and participant lists from trade shows and site visits. Entered monthly service surveys. Entered new, and modified current Accounts and Contacts as needed.Assisted MarCom manager, Sales and eBusiness teams when needed. Assisted Database Marketing Manager with specialprojects. Directed the work of Receptionist in CRM activities.

Provided office support to Director of Ceremonies for 2006 University of Washington Commencement Ceremony.

Coordinated self-sustaining graduate degree program (Executive Masters in Public Administration) for the Daniel J. Evans School of Public Affairs. Processed incoming admissions materials using Access database. Coordinated logistics for courses. Created reports, developed spreadsheets and statistical data for Director of Student Services and Director of Executive Education.

Assisted the Director of the Office of Ceremonies in the day-to-day planning and implementation of the 2000-2004 University of Washington Commencement Ceremonies. Tracked 200 faculty/staff volunteers using Access database. Streamlined processes by composing, designing and maintaining various correspondence, charts, queries and lists using Word, Access, PowerPoint and Excel.

Provided administrative support to the Department of Environmental and Occupational Health Sciences Graduate Program. Maintained recruitment and admissions databases using Filemaker Pro. Tracked applications and assembled candidates’ files. Coordinated new student orientation and departmental events. Coordinated quarterly class schedule for department.

Provided administrative support to the Department of Pharmacology's main office and Graduate Program. Answered phones, distributed mail, departmental flyers and maintained office copier. Maintained departmental database. Tracked applications and assembled candidates’ files. Coordinated applicant travel and new student orientation. Served as departmental librarian, scheduled and maintained conference room.

Managed all aspects of a large contingent workforce including requisition tracking, scheduling candidate interviews, offers, orientation, shift changes, shift differential and terminations for Compaq Computer Corporation. Conducted new hire orientation including preparation of orientation packets, updating organizational charts, policies and procedures. Processed new contractor paperwork, activated and tracked pagers. Updated employee records on (HRIS) and assets databases using MS Access. Assisted with employee activities and events. Prepared termination/exit packets. Handledsensitive information in a discreet and confidential manner. Manned Compaq booth at the Northwest High Tech Career Expo, 1/9/01 & 1/10/01.