Kim Thanh Email and Phone Number

- Daily SAP check via mRemoteNG and monitor incidents and requests via ITSM tools, Snow platform.- Coordinate with technical teams in the orchestration of changes, collaborating with maintenance consultants to complete release upgrades.- Keep customers updated during releases via emails and calls, escalating issues during version upgrades as needed.- Support users during the onboarding and offboarding processes.

Etraveli project:• Liaised between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messages on various topics such as additional travel advice, modifications, cancellations, complaints, etc.• Provided accurate, valid, and complete information by using the right tools, methods, and processes. Ensured a high level of customer service and a positive guest experience.Booking.com project:• Executed requests, directly from… Show more Etraveli project:• Liaised between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messages on various topics such as additional travel advice, modifications, cancellations, complaints, etc.• Provided accurate, valid, and complete information by using the right tools, methods, and processes. Ensured a high level of customer service and a positive guest experience.Booking.com project:• Executed requests, directly from Booking.com customers, gave advice, provided solutions, and solved customer's requests.• Monitored, checked, created tickets, and coordinated with other teams to resolve the issue or escalate it if needed.• Monitored request progress, assisted with schedule management, and reported issues. Show less

Talent Sourcer at vsourcevsource is a talent acquisition platform combining smart technology with human intuition and recruiting experience.Primary objective: assisting the company’s clients in searching for any candidate profiles matching jobs' requirements from online data sources and supporting them in building their internal data banks.- Understood client requirements and sourced suitable candidates for different positions.- Searched and shortlisted the… Show more Talent Sourcer at vsourcevsource is a talent acquisition platform combining smart technology with human intuition and recruiting experience.Primary objective: assisting the company’s clients in searching for any candidate profiles matching jobs' requirements from online data sources and supporting them in building their internal data banks.- Understood client requirements and sourced suitable candidates for different positions.- Searched and shortlisted the candidates as per client’s requirements via job boards and social networking sites.- Screened and short-listed CV’s based on the resume provided.- Identified suitable candidates quickly for client submission.- Submitted a complete profile to clients within a given time.- Got new updates or tips from seniors or higher positions regarding tough requirements.- Finished some project tasks such as doing career market research, building customer databases, etc.- Other duties were assigned by Delivery Managers and Talent Sourcing Managers.Industry: Internet, Information Technology and Services, Computer Software, Computer Games, Financial Services, Pharmaceutical, etc. Show less

-Call data -Care customer-admin

Prepared well the classrooms before the lessons started- Checked attendance of students- Fixed students' pronunciation and grammar- Helped foreign teachers express ideas to students by translating and instructing students- Organized games and gave students points and compliments- Played and had fun with students in their break time

-Taught English for kids-Created the activities -Prepared lessons plan-Made sure their pronunciation is fine-Listened to their stories and dreams-Gave them an advice -Encouraged them to go to school

Bus assistant- translate and take the students to international school