I love to write stories, then shoot them. Life is all about stories, I love to create.

When Memos, meetings and written procedures aren't clear enough- make a video!

Served as Division Head for all Front Office operations and Housekeeping of entire multi-complex resort including PBX, Security, Nursery, Resort Activities, Lifeguard Dept., Guest Services and concierge, laundry, housekeeping and public areas.Supervises all Front Office Manager, Assistant Front Office Managers, Guest Service Manager, Executive Housekeeper and Housekeeping managers.Manager – and offers guidance and support to entire supervisory and line team.Part of Executive and Strategy Committee, made decisions for RevPar, overall GOP, revenue management, and STAR Comp set.Contribute strong project management and communication skills to resolve inventory issues such as delays, shortages, and cancellations. Identified solutions to resolve each issue.Issued purchase order and tracked delivery to ensure timely receipt of products for multiple divisions.Coordinate schedules, payroll and expenses to meet or fall below budget.Apply analytical skills to create Excel based reports utilized by management for projections and forecasts.Implement in-season clientele changes such as transient to corporate group and reduction or increased quantities of guest to inventory changes.Manage all hotel operations such as guest needs, service quality, Housekeeping as well as ensured all room blockings and requested accommodations were met.Heavy guest interaction and client recovery. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.Conducted recruiting/hiring/ retaining initiatives by evaluating, hiring, and managing performances of new hires and all staff members of department.

Worked as The Director of Housekeeping, transitioned over to Director of Rooms.Traveled within the properties to establish SOP/payroll guidelines to monitor productivity.

Started as the Assistant Executive Housekeeper.After a few months I took over the Room Service Dept and the entire operation of service to rooms.Worked with the F&B team to upgrade the menu according to popularity and production/delivery needs.