- Responsible for the daily activity of the Operations and Support Department at a software development company based in San Francisco.- Handling 9 active customer accounts concurrently.- Managing the end-to-end lifecycle of the projects, including implementation, portfolio digitization, custom demos, and other support requests, ensures timely delivery and client satisfaction.- Leading the assembly of client requirements into executable project plans with well-defined, measurable… Show more - Responsible for the daily activity of the Operations and Support Department at a software development company based in San Francisco.- Handling 9 active customer accounts concurrently.- Managing the end-to-end lifecycle of the projects, including implementation, portfolio digitization, custom demos, and other support requests, ensures timely delivery and client satisfaction.- Leading the assembly of client requirements into executable project plans with well-defined, measurable, and attainable objectives, resulting in successful project outcomes.- Facilitating collaboration among international cross-functional teams, managed stakeholder expectations throughout the project lifecycle, and ensured project efficiency and consistency across borders. - Utilizing project tracking systems to monitor progress and mitigate risks proactively.- Acting as a liaison between technical and business teams, ensuring alignment of project goals with organizational objectives.- Conducting regular project reviews and stakeholder meetings to communicate progress and address issues.- Explore industry best practices, techniques, and standards throughout the entire project execution.- Acted as an operations advisor for the 3D Model team (Sep 2022 - March 2023) and Render Team Lead (June 2023 - September 2023), overseeing team performance and improving team productivity.Key Achievement/Projects:- Successfully managed over 100 projects and more than 3 massive scale projects with 100% on time delivery, resulting in excellent feedback. - Ability to manage quick turnaround support requests while maintaining quality.- Built the Project Flowchart and the Knowledge Base of the Operations Department.- Possess knowledge of 3D modeling, image and video rendering techniques for product development.- Proactively recommended the integration of the Model team and Render team and got approval.- Achieved 3.84/5.00 of colleague satisfaction and instilled a sense of trust. Show less

- Represented the company in communication with clients and analyzed the project requirements.- Tender proposal preparation and submission within the deadline.- Contract negotiation and management. - Reported risk assessment and provide mitigation consulting, if any.- The key contact person throughout the project. Established, assigned, and managed the project timeline. - Followed up and supported the Accounting Department on the project’s payment, bank guarantee, etc. -… Show more - Represented the company in communication with clients and analyzed the project requirements.- Tender proposal preparation and submission within the deadline.- Contract negotiation and management. - Reported risk assessment and provide mitigation consulting, if any.- The key contact person throughout the project. Established, assigned, and managed the project timeline. - Followed up and supported the Accounting Department on the project’s payment, bank guarantee, etc. - Provided administrative document support.- Assisted and supported the BOD in the daily work and projects.- Carried out special works as directed by the Directors.Key Achievement/Projects:- Handled, negotiated, and closed deals in B2B contracts. - Tender bidding and winning up to $800,000 in design projects (P&G Indochina office interior renovation; Sora Garden II Sales Gallery and Show Units; Thanh Long Bay Sales Gallery and Show Units – Nam Group; Venezia Beach Show Units, etc.)- Created a new quotation template with clear information to help save time and control payments.- Achieved client and colleague satisfaction and belief. Show less

- Worked with Brand Managers and Store Managers to understand the needs of recruiting, training, and sales team development.- Oversaw, hosted and participated in seminars, workshops, and individual training sessions. - Worked with brand trainers from headquarters for the training course preparation. Supported in translation throughout the course and the brand’s press conference.- Sales team recruitment, new members branding training, phases of selling training.- Built up monthly… Show more - Worked with Brand Managers and Store Managers to understand the needs of recruiting, training, and sales team development.- Oversaw, hosted and participated in seminars, workshops, and individual training sessions. - Worked with brand trainers from headquarters for the training course preparation. Supported in translation throughout the course and the brand’s press conference.- Sales team recruitment, new members branding training, phases of selling training.- Built up monthly training & development plan for the sales team.- Created programs to train the employees to keep the showroom and personal image. - Learning, self-updating about skills and news.Key Achievement/Projects:- Took part in the company Academy project for Sales teams for all the brands.- Had the opportunity to learn about all luxury furniture brands from trainers from headquarters.- Created the Product Collection Info document for the sales teams to update about product knowledge.- Built the plan for the Showroom Evaluation program- Took part in the company's Customer Service upgrade training project.- Participated in hosting training activities events.- Participated in organizing the showroom grand opening. Show less

- Gave interior consultation and solutions to the customer. Creating concept and layout if needed.- Product knowledge and material knowledge.- Contract negotiation.- Sales order process management.- Customer follow-up and take-care plan.- Monthly/weekly report on the potential customers.- Achieved monthly target.- Customer relationship, customer service.- Showroom styling follows the brand guidelines.Key Achievement/Projects:- Handled, negotiated, and… Show more - Gave interior consultation and solutions to the customer. Creating concept and layout if needed.- Product knowledge and material knowledge.- Contract negotiation.- Sales order process management.- Customer follow-up and take-care plan.- Monthly/weekly report on the potential customers.- Achieved monthly target.- Customer relationship, customer service.- Showroom styling follows the brand guidelines.Key Achievement/Projects:- Handled, negotiated, and closed deals in B2C and B2B contracts- Builded customer relationships and customer loyalty.- Achieved the International Selling activity of €40,000 in 30 days period.- Achieved the highest hit rate of the month. Show less