Kim Van Acker Email & Phone Number

I am so excited to announce that I will be starting a new career with VertexOne as a Senior Implementation Analyst beginning 1/6/2025.

Thornton, Colorado, United States

Establishes goals, policies, and procedures pertaining to utility billing. Plans, organizes, evaluates and participates in operations, functions and activities. Oversees the preparation of utility bills for water, sewer, and sanitation services, including the entering and reviewing of water meter readings, payments, utility turn-on and shut-off, and customer information. Sets priorities for copy work based on departmental needs and established policies. Manages and directs the activities of assigned staff; makes recommendations regarding hiring, discipline, termination or advancement of employees. Schedules employees, assigns work, and monitors progress; guides, trains and develops employees in the accomplishment of their duties and professional growth; evaluates performance. Attends or conducts a variety of meetings such as staff meetings and employee briefings. Maintains detailed financial record keeping process for all accounts and activities. Researches and prepares special billings and routine billings for designated areas or developments. Performs special account research and analysis for department and city staff. Assists in developing utility rate ordinances. Coordinates assigned activities and functions with other departments and outside agencies. Interprets administrative policies and technical procedures to subordinates, other departments, and the public. Provides information to the public. Responds to and resolves difficult or sensitive citizen or business inquiries and complaints regarding utility billing transactions. Resolves operational problems. Prepares narrative and statistical reports. Prepares the annual budget for utility billing. Coordinates the collection of data and material, and monitors expenditures against approved budget. Manages the collection of development fees.

Aurora, Colorado, United States

Successful implementation and deployment of Employee Hardship Relief Program and Grateful Patient Program leading to over $50,000 in donations over the course of five months.Revitalized the Annual Giving program through various solicitation campaigns to form deeper relationships with donors through stewardship and solicitation.Produced a direct mail calendar year-end appeal which produced over $80,000 in donations to support a $2M/year foundation fundraising goal. Established and constructed a quarterly e-Newsletter to reach donors electronically to keep them engaged and enthusiastic to the latest happenings of the Foundation.Increased donor engagement through direct phone calls, face-to-face visits, direct emails and event involvement.Expanded hospital knowledge and awareness of the Foundation using the 21-day milestone presentation, grateful patient program, researching funds and contacting fund managers.

Wheat Ridge, Colorado, United States

• Managed customer service teams, improving workflow and efficiency across departments.• Led the development of a customer ordering website, enhancing user experience.• Created a comprehensive training manual for new employees.• Handled high-volume customer orders in a fast-paced environment, implementing processes to improve accuracy and customer satisfaction.