A digital coding cowboy 🤠 wrangling and herding web elements leveraging AWS Serverless Application Model for smooth website migrations. Turning the wild west of the web into a seamless frontier!

• Technical Leadership & Architecture: Guided technology choices, code reviews, and architecture. Fostered a culture of innovation and high performance.• Frontend - Expertise in React TypeScript, GraphQL, Emotion, and Gatsby to develop dynamic, user-centric interfaces. Enhanced user experience for E-commerce, specifically, Shopify using jQuery, Bootstrap, and Shopify Liquid.• Backend - Utilized NodeJS, REST APIs, relational and non-relational databases, and Serverless Functions: Google Cloud Functions, Azure Functions, Cloud Firestore, and SQL Server to develop scalable tracking solutions and custom databases. Orchestrated system integration through webhooks and APIs.• Automation & Analytics - Spearheaded automation projects that streamlined workflows across multiple departments, leveraging custom development and technologies such as Javascript, Python, Google Appscript, Azure Node.js, and Zapier. Implemented comprehensive data analytics solutions using SQL queries, PowerBI, Google Analytics, Google Tag Manager, Posthog and Woopra. • Data Management: Addressed fragmented data challenges by utilizing Node.js, Azure Functions, Blobs, and Zapier, streamlining data aggregation for the org. Oversaw data pipelines utilizing Azure Cloud Functions, Azure Data Factory and SQL Server, ensuring consistent, real-time data flow for reporting dashboards.

- Revamped Portfolio: Redesigned and developed my professional portfolio using Vite-React, Tailwind, and Three-fiber to demonstrate my frontend development skills and mastery of modern web technologies. The portfolio was crafted with a mobile-first approach, ensuring optimal performance and user experience across devices, with enhanced features best enjoyed on desktop. Explore the new design and functionalities at https://www.kimlongtvo.com/- Interactive 3D Game Easter Egg: Engineered an engaging interactive 3D game embedded within my portfolio, utilizing Three.js and React TypeScript. This hidden Easter egg not only showcases my innovative use of 3D graphics in web environments but also serves to engage visitors, encouraging them to explore the full capabilities of the site. This feature highlights my ability to integrate complex programming solutions with creative design to enhance user interaction and experience.This project reflects my ongoing commitment to personal growth and professional development in the field of web technologies, emphasizing my ability to independently manage and execute comprehensive development projects with cutting-edge tools.

• Developed a React app using the MERN stack (with MariaDB in place of MongoDB) to serve as a central hub for artists to submit their artwork. The app streamlined the process for product managers to select artworks for printing on various products, facilitating efficient management of artist commissions and product selection. This solution significantly enhanced operational efficiency, accuracy in payments, and time-saving, contributing to the company's growth and operational excellence.• Held and ran weekly agile sprint plannings. Create timelines for the development and deployment of all technological services. Ensure that technological resources meet the company's short and long-term needs.• Implemented and maintained 5 different ecommerce websites. Experienced in Shopify Front and Back end development. Proficient with Liquid, JQuery, vanilla JS as well as MERN development stack.• Worked closely with marketing director and designers to turn marketing campaign mockups into pixel perfect pages. Also worked with third party developers to help implement Shopify 3rd party apps and custom scripts.Held and ran weekly agile sprint plannings. Create timelines for the development and deployment of all technological services. Ensure that technological resources meet the company's short and long-term needs.

• Experienced in implementing responsive HTML layouts, as well as custom themes based on wireframes and design comps.• Utilized Git to participate in an agile team environment and pair programming process. • Efficiently managed and delivered content to sites by utilizing GraphQL and Contentful CMS.• Swiftly built web-animations and optimized SEO for SSR sites by utilizing various frameworks, such as Gatsby, and paperJS • Knowledgeable with various hosting and continuous deployment services such as Netlify and AWS Amplify

* Collaborated as a key member of the Solutions Team to oversee the implementation of enterprise software solutions for a diverse client base.* Led and managed application installation, configuration, and development efforts to ensure optimal functionality, comprehensive documentation, and successful rollout.* Conducted detailed requirement gathering sessions with clients to understand and capture their business needs, ensuring software alignment with organizational goals.* Acted as a liaison between clients and the engineering team, translating business requirements into actionable technical specifications and overseeing the testing phases to validate functionality.* Facilitated end-user training and provided ongoing support and consultation to enhance client satisfaction and software usability.

* Managed the Return Merchandise Authorization (RMA) department, overseeing the testing of defective returned products including external graphics card enclosures, network adapters, external SATA enclosures, and various Thunderbolt technology devices.* Provided comprehensive IT support and resolved customer issues through a ticketing system, email, and phone, ensuring high levels of customer satisfaction.* Supervised the RMA case process, implementing efficient tracking and management practices that reduced turnaround time for RMA products from five days to three days, significantly enhancing customer service and operational efficiency.

• Delivered high-end tech products as well as providing technical support and set up• Troubleshot various consumer and prosumer electronic devices (e.g., unmanned aerial vehicles, networking products, and other smart devices)• Educated customers on product functionalities and provided solutions aligning with their needs

* Provided comprehensive IT support, resolving a range of issues related to hardware, software, and firmware, alongside performing software installations and setups for new computing devices.* Troubleshot a variety of computing devices, including Windows PCs, macOS computers, tablets, and various smart devices, ensuring optimal functionality and user satisfaction.* Recognized consistently for exceptional customer service; awarded Outstanding Customer Service accolades three times within a two-month period due to high client satisfaction and feedback.

• Set up promotional VR gaming area at different GameStop and Best Buy locations throughout the southern California region• Promoted Sony’s latest product, PlayStation 4 VR by presenting the latest VR games and product features. • Attended weekly conference calls and communicated with the Sony developing team to update on any technical issues in the field.