Support Agresso ERP system

Develop, testing and implement Global Segmentation to improve marketing sales forces results through targeting and sharing of best practices across countries and regions (programmed with SAS). Participate in Global Scoring project across countries like: USA, Canada, UK, Germany, SwedenKey player for all reports related to Canadian market.Assisted Vice President of Global BI by providing different market analysis, strategies, data and reports (using BRIO, SQL, PL/SQL, MS… Show more Develop, testing and implement Global Segmentation to improve marketing sales forces results through targeting and sharing of best practices across countries and regions (programmed with SAS). Participate in Global Scoring project across countries like: USA, Canada, UK, Germany, SwedenKey player for all reports related to Canadian market.Assisted Vice President of Global BI by providing different market analysis, strategies, data and reports (using BRIO, SQL, PL/SQL, MS Excel)Develop and implement a scalable Global Customer Scoring and provide actionable outputs for Sales Coverage optimization, customer service, marketing activities and business planning Monitor Global key performance indicators to help inform Marketing and Product. Work with Marketing Research and Online Media to track marketing campaign effectiveness; Specific metrics of success include: ROI analysis, increased marketing effectiveness, and increased seeker conversion rates, increased apply rates and customer to customer retention rate Provide strategic guidance for offers and campaign targeting, testing and analysis techniques and processes. Provide recommendations and develop roadmap for the company CRM strategy with Customer Service and Sales teams.Created quantitative and statistical business models by using MS Excels data analysis program, solver function and statistical Show less

Developed, tested and implemented a system to identify potential fraudulent operations for Debit and Credit (programmed with Visual Basic)Implemented strategic for detecting Debit/credit Fraud (using SQL and PL/SQL)Provide an integrated analytical support tools for Security team (with Crystal Reports)Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operationsContribute to… Show more Developed, tested and implemented a system to identify potential fraudulent operations for Debit and Credit (programmed with Visual Basic)Implemented strategic for detecting Debit/credit Fraud (using SQL and PL/SQL)Provide an integrated analytical support tools for Security team (with Crystal Reports)Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operationsContribute to problem and event management efforts as required, working with team members to ensure resolution is completed as quickly and efficiently as possible.Prepare Reports and statistic of losses for Director, Interac and MasterCard InternationalProvide recommendations to the Manager, Security Services for changes which reduce fraud exposure and losses while maintaining cost effectiveness and high level of customer service. Show less