Kim W. Email & Phone Number

Hillsboro, Or / Remote Tx

Hillsboro, Or / Remote_Tx

Supports the development and implementation of plans, procedures and processes, ensuring compliance with credit union, state and federal laws.

Hillsboro, Or / Remote_Tx

 Ensures OQA staff adheres to the OQA OPS policy, Credit union policy, regulatory & compliance requirements. Manage and facilitate upload of previous business day’s loans through compiling, analyzing and validating data using Microsoft Access and Excel to OQA database. Facilitate quality review process which analyzes a monthly 10% review of loans  Advocate as “One Voice” for changes and updates between business units and OQA department. Plan and execute projects as requested by management Manage and communicate error notification database to consumer and mortgage business units.  Update and create internal procedures Proactively monitor legal and regulatory changes that impact the credit union. Work closely with the compliance department to ensure the proper compliance controls are incorporated in the responsible business operations program and also documented into the responsible business operations procedure.  Provide training to team regarding consumer lending changes and related systems.  Assist in hiring process for new employees into the department Plan and coordinate events, meetings and conferences

Beaverton Or

 Served as member advocate answering all aspects of consumer related questions for deposit operations and consumer lending  Co-Created and piloted the centralized lending team in the Contact Center Trained new team members on all aspects of consumer loans.

Tigard, Or

 Served as member advocate answering all aspects of consumer related questions for deposit operations and consumer lending  Processed consumer credit card disputes for Visa and MasterCard Processed collection chargebacks Trained new team members on collection chargeback process and operations

Bachelor Of Organizational Management, Business Administration, Management And Operations, 3.89

Activities and Societies: Honors: Magna Cum Laude, Sigma Beta Delta, Golden Key, and Alpha Sigma Lambda Honor Society

Accounting File Clerk Certificate, Accounting And Finance, A

Associate'S Degree, General Studies