Kim W. Email & Phone Number

Hillsboro, OR / Remote TX

Hillsboro, OR / Remote_TX

Supports the development and implementation of plans, procedures and processes, ensuring compliance with credit union, state and federal laws.

Hillsboro, OR / Remote_TX

 Ensures OQA staff adheres to the OQA OPS policy, Credit union policy, regulatory & compliance requirements. Manage and facilitate upload of previous business day’s loans through compiling, analyzing and validating data using Microsoft Access and Excel to OQA database. Facilitate quality review process which analyzes a monthly 10% review of loans .

Beaverton OR

 Served as member advocate answering all aspects of consumer related questions for deposit operations and consumer lending  Co-Created and piloted the centralized lending team in the Contact Center Trained new team members on all aspects of consumer loans.

Tigard, OR

 Served as member advocate answering all aspects of consumer related questions for deposit operations and consumer lending  Processed consumer credit card disputes for Visa and MasterCard Processed collection chargebacks Trained new team members on collection chargeback process and operations

Bachelor Of Organizational Management, Business Administration, Management And Operations, 3.89

Activities and Societies: Honors: Magna Cum Laude, Sigma Beta Delta, Golden Key, and Alpha Sigma Lambda Honor Society

Accounting File Clerk Certificate, Accounting And Finance, A

Associate'S Degree, General Studies