Combine vision with financial, operational, and marketing expertise to drive process and product transformation, challenging conventional wisdom and taking calculated risks to execute large-scale initiatives and gain competitive advantage.• Executive Leadership – Collaborate with C-suite to present strategies and effect decisions on initiatives with enormous positive impact to the organization’s operations, market share, and profitability and thereby position the company as an industry leader and pioneer in operational transformation.• Management – Build and lead cohesive, top performing teams to success by mentoring, challenging, and empowering them; encouraging inclusiveness and collaboration; and instilling entrepreneurial vision and creativity, all while maintaining accountability. • Customer Centric – Spearhead design, development and launch of innovative world-class products and end-to-end experiences that enable delivery of game-changing consumer solutions, boost customer engagement, and generate high levels of incremental revenue that exceed expectations.• Strategy – Drive profitability by solving the organization’s most intractable problems, using business acumen, strategic thinking, analytics, and technical savvy and introducing processes and leading edge technologies that optimize efficiencies.• Cross-Functional Collaboration – Forge alliances with executives, management, and staff across functions and regions as well as leverage technology and other external partners, influencing stakeholders and facilitating positive relationships. Participate actively in company-wide initiatives to advance D&I goals.________________________________________ACHIEVEMENT HIGHLIGHTS• Drove operational digital transformation with industry-leading proactive omnichannel servicing for customers, process automation with straight through processing, conversational bot, and expansive new customer service desktop. Collaborated internally and externally to create one common backend for online/mobile, SMS, IVR, and chat/phone agent service channels. (Citigroup)• Developed and executed product expansion strategy that realized the firm’s full-spectrum lending vision with extension of credit tier, channels, and products. Leveraged risk appetite, and launched new product offerings through in-house development, acquisition, and creating client and lender partnerships that drove growth in market share, earnings per share, and stock price multiple. (AmeriCredit)