Kimberly Wernecke Email and Phone Number
Kimberly Wernecke work email
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Kimberly Wernecke personal email
Expenienced as a motivated product expert that dives deeper and works with engineering to keep improving the SEP product. ResponsibilitiesAct as product subject matter expert for SEPAssist with Escalation FacilitationAssist with Level 1 phone calls as required.Document the solutions to known issues through knowledgebase documents, product training, and white paper authoring.Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues as well as participate in conference calls when necessary to provide next level issue resolution for customers.Verify and duplicate customer issues.Prioritize open issues, define and track bugs for Development and offer innovative ideas to improve product quality.Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products.Research a wide variety of technical subjects including operating systems, Symantec software, security and third party applications.Provide product training, workshops and technical mentoring to regional support groups.Provide on-call support for 24x7/Follow the Sun for high severity and escalated issues on a rotating basis.Act as liaison between Development and Frontline/Advanced Support.Support pre and post product launch readiness activities.
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Technical Support Engineer 2 At Ensilo, A Fortinet CompanyTechnical Support Engineer 2 At Ensilo, A Fortinet Company Nov 2019 - Present
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Senior Technical Support And Operations EngineerEnsilo Jan 2018 - PresentSan Francisco, Ca, Us
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Backline SupportSymantec Jul 2014 - May 2017SymantecJuly 2014 – Present (1 month)Assist T1, T2, RPS, PartnersIn depth issue analysis, isolation and issue reproductionCoaching and mentoring (consulting)TR/As (from Tier 1, Tier 2)HelpdeskMentoringSDE (TRA’s, Escalations)RPS assistanceBacklog/Case reviewsCase advancementsKM Creation
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Senior Technical Support EnginerSymantec Jun 2014 - May 2017
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Senior Techincal Support Engineer - Backline Support TeamSymantec May 2014 - May 2017Assist T1, T2, RPS, PartnersIn depth issue analysis, isolation and issue reproductionCoaching and mentoring (consulting)TR/As (from Tier 1, Tier 2)HelpdeskMentoringSDE (TRA’s, Escalations)RPS assistanceBacklog/Case reviewsCase advancementsKM Creation
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Technical Support EngineerSymantec Jul 2011 - May 2017
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Principal Technical Support Engineer - Sep (Backline)Symantec 2016 - 2017TitlePrincipal Technical Support Engineer - SEP (Backline), SPRDescriptitionMotivated product expert that dives deeper and works with engineering to keep improving our product. ResponsibilitiesAct as product subject matter expert for SEPAssist with Escalation FacilitationAssist with Level 1 phone calls as required.Document the solutions to known issues through knowledgebase documents, product training, and white paper authoring.Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues as well as participate in conference calls when necessary to provide next level issue resolution for customers.Verify and duplicate customer issues.Prioritize open issues, define and track bugs for Development and offer innovative ideas to improve product quality.Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products.Research a wide variety of technical subjects including operating systems, Symantec software, security and third party applications.Provide product training, workshops and technical mentoring to regional support groups.Provide on-call support for 24x7/Follow the Sun for high severity and escalated issues on a rotating basis.Act as liaison between Development and Frontline/Advanced Support.Support pre and post product launch readiness activities.
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Product Support AnalystSymantec Jan 2006 - Dec 2011Symantec Endpoint ProtectionSymantec Antivirus Corporate Edition
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Product Support AnalystSymantec May 2007 - Mar 2008Symantec Mail Security for Microsoft ExchangeSymantec Mail Security for Domino
Kimberly Wernecke Skills
Kimberly Wernecke Education Details
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Comptia Security +Security + -
Lane Community CollegeNetwork Administrator
Frequently Asked Questions about Kimberly Wernecke
What company does Kimberly Wernecke work for?
Kimberly Wernecke works for Ensilo
What is Kimberly Wernecke's role at the current company?
Kimberly Wernecke's current role is Technical Escalation Engineer at enSilo, a Fortinet Company.
What is Kimberly Wernecke's email address?
Kimberly Wernecke's email address is ki****@****tec.com
What schools did Kimberly Wernecke attend?
Kimberly Wernecke attended Comptia Security +, Lane Community College.
What are some of Kimberly Wernecke's interests?
Kimberly Wernecke has interest in Family, Traveling, Biking, Helping People, Camping, Hiking, Sand Dune Riding Atv, Trail Riding Atv, Outdoor Activites.
What skills is Kimberly Wernecke known for?
Kimberly Wernecke has skills like Technical Support, Symantec Endpoint Protection, Security, Virtualization, Vmware, Network Security, Symantec Antivirus, Troubleshooting, Microsoft Exchange, Cloud Computing, Antivirus, Enterprise Software.
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