Kim Williams Email and Phone Number

Answered clients' questions regarding Business Accounts and served as the primary point of contact for clients with inquiries about their business accounts, providing detailed and accurate information.Assisted with GST/HST payments and guided clients through the GST/HST payment process, explaining steps, deadlines, and payment methods to ensure compliance with tax regulations.Explained new processes for Business Accounts and communicated changes and updates to business account processes, ensuring clients understood new procedures and policies.Investigated and resolved issues related to lost or missing payments, utilizing available resources to track and correct discrepancies.Directed callers to appropriate departments and identified and directed clients to the correct department or specialist for issues beyond my expertise, ensuring seamless service continuity.

Assisted users with computer-related issues and provided technical support for connectivity issues, printer/scanner problems, and other computer-related concerns.Resolved Issues with Microsoft Office helping users troubleshoot and resolve various issues within the Microsoft Office suite.Managed active directory permission and granted and managed user permissions within Active Directory to ensure proper access control.Ensured that support cases were accurately categorized and transferred to the appropriate departments for resolution.

Reserved rental cars for customers and assisted customers in booking rental vehicles, ensuring their needs and preferences were met.Processed payments and confirmed Identification, handled payment transactions and verified customer identification for car rentals.Maintained vehicle fleet, washed cars, and performed necessary maintenance to ensure the rental fleet was in excellent condition.Managed vehicle logistics and transported cars to and from different locations, including trips out of town to bring cars to the lot and take vehicles to the garage for repairs.

Assisted Hotel Employees with IT Issues and supported network and computer-related issues encountered by hotel staff, ensuring smooth daily operations.Resolved Email Issues Using Microsoft Outlook troubleshot and resolved problems with Microsoft Outlook to ensure effective communication.Performed computer re-imaging to maintain system integrity and performance.Monitored IT systems to detect and address errors before they affect operations.Installed and configured network printers for efficient use across hotel properties.