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Kim Willoughby Email & Phone Number
Sr. Director of Customer Service/ Independent Certified OPTAVIA Coach & Global HR / Talent Acquisition / Call Center Operations Senior Leader
at
Optavia - Team MacArthur
1 work email found
@beachhousegrp.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Director of Customer Service/ Independent Certified OPTAVIA Coach & Global HR / Talent Acquisition / Call Center Operations Senior Leader
Location
Columbus, Ohio Metropolitan Area, United States
Company size
Who is Kim Willoughby? Overview
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Quick answer
Kim Willoughby is listed as Sr. Director of Customer Service/ Independent Certified OPTAVIA Coach & Global HR / Talent Acquisition / Call Center Operations Senior Leader at Optavia - Team MacArthur, a company with 995 employees, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a work email signal at beachhousegrp.com and a matched LinkedIn profile for Kim Willoughby.
Kim Willoughby previously worked as Sr. Director of Customer Service at Beach House Group and Director of Customer Service at Beach House Group. Kim Willoughby studied at University Of Maryland.
Company email context
Email format at Optavia - Team MacArthur
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{first}@beachhousegrp.com
86% confidence
AeroLeads found 1 current-domain work email signal for Kim Willoughby. Compare company email patterns before reaching out.
Profile bio
About Kim Willoughby
Accomplished global senior leader with demonstrated achievements in multiple sectors of the Financial Services Industry, Human Resources, Customer Service, Call Center Operations, Direct Sales, and Operations Management. Proven ability to cultivate strong relationships and teamwork with all levels of employees while linking business imperatives and strategic thinking to deliver a practical approach to problem solving. Skilled leader that leverages a collaborative and consultative approach to manage and implement change that aligns with corporate goals and strengthen employee engagement. Consistently recognized for exceeding goals, developing strong teams, and successfully leveraging superb technical and interpersonal skills to implement process improvements and deliver results. Known for leading by example while remaining flexible, supportive, and motivational. Outstanding communication and organizational skills effectively applied throughout my career.Additional expertise in the following competencies:P & L and Multi-Million Budgetary Responsibilities / New Business Development / Location Strategies / Large Scale Program Management / Strategic Planning & Analysis / Change Management / Merger & Acquisition Readiness / Problem Resolution & Negotiation Skills Employee Opinion Survey Action Planning & Implementation / Performance ManagementOrganizational Design & Effectiveness / Talent & Leadership Development / Employee Incentive Programs to Include Reward, Recognition & Retention / Recruitment & Selection Strategies / Policy & Program Design
Listed skills include Leadership, Presentation Skills, Merger And Acquisition Readiness, Cross Cultural Communication Skills, and 46 others.
Current workplace
Kim Willoughby's current company
Company context helps verify the profile and gives searchers a useful next step.
Optavia - Team Macarthur
9 roles · 24 years
Kim Willoughby work experience
A career timeline built from the work history available for this profile.
Sr. Director Of Customer Service
Current
Feb 2024 - Present
Director Of Customer Service
Sep 2021 - Jan 2024
Independent Certified Optavia Coach, Associate Director
Current
Optavia
Assist Clients to achieve optimal health and wellbeing. Experienced Senior Level Coach with proven abilities to provide the necessary guidance, tools and motivation for change.
Mar 2021 - Present
Regional Operations Manager
Jan 2021 - Jun 2021
Director Of Sales Support
- Full Responsibility for providing Sales Representatives with the necessary tools, support, and coaching to aid in sales revenue growth and business expansion.
- Put in place service level standards that resulted in 34% efficiency gains and increased customer satisfaction
- Implemented a flexible hiring and staffing plan to help with increased volume and planned growth
- Go to person for system expansion, support, and issues across the enterprise
- Liaise with technical experts and web design team on system errors, enhancements and upgrades
- Create and deliver system training to all new Representatives to include developing sales collateral, branding, and content management.
Sep 2018 - Jan 2021
Vice President
VP, Wealth Management Institutional Client On-boarding Operations ManagerProvided leadership and regulatory guidance to the Account Opening On-boarding Officers while building relationships with our internal Partners, Global Banker Teams, and external Clients.
2016 - 2018
~2 yrs
Director, Sales Field Support - Call Center Operations
Directed daily Call Center Operations and provided management oversight and leadership to four distinct divisions (250+ Seat Call Center, Training, Career & Guidelines Support, and Quality Assurance) to include direct, indirect, and seasonal employees responsible for responding to over one million annualized contacts.
2013 - 2016
~3 yrs
Vice President
During my tenure with JPMorgan Chase, I held various senior level leadership roles in Human Resources, Recruiting, Customer Service, Call Center Operations, and Operations Management. Demonstrated accomplishments in strategic planning, lean agile processing, coaching and retention.
2002 - 2013
~11 yrs
1 education record
Kim Willoughby education
FAQ
Frequently asked questions about Kim Willoughby
Quick answers generated from the profile data available on this page.
What company does Kim Willoughby work for?
Kim Willoughby works for Optavia - Team MacArthur.
What is Kim Willoughby's role at Optavia - Team MacArthur?
Kim Willoughby is listed as Sr. Director of Customer Service/ Independent Certified OPTAVIA Coach & Global HR / Talent Acquisition / Call Center Operations Senior Leader at Optavia - Team MacArthur.
What is Kim Willoughby's email address?
AeroLeads has found 1 work email signal at @beachhousegrp.com for Kim Willoughby at Optavia - Team MacArthur.
Where is Kim Willoughby based?
Kim Willoughby is based in Columbus, Ohio Metropolitan Area, United States while working with Optavia - Team MacArthur.
What companies has Kim Willoughby worked for?
Kim Willoughby has worked for Optavia - Team Macarthur, Beach House Group, Optavia, Remedy Intelligent Staffing, and Grace&Heart.
How can I contact Kim Willoughby?
You can use AeroLeads to view verified contact signals for Kim Willoughby at Optavia - Team MacArthur, including work email, phone, and LinkedIn data when available.
What schools did Kim Willoughby attend?
Kim Willoughby studied at University Of Maryland.
What skills is Kim Willoughby known for?
Kim Willoughby is listed with skills including Leadership, Presentation Skills, Merger And Acquisition Readiness, Cross Cultural Communication Skills, Banking, Public Speaking, Lean Process Improvement, and Employee Engagement.
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