Kim Windmeier Email & Phone Number

Geneva, Il, Us

• Providing dealers, internal and external customers with technical assistance related to parts and materials. Answer incoming dealer calls concerning technical information and parts. • Update current parts information in the Epsilon system and update parts book errors reported by dealers. • Knowledge of reading blueprints, schematics and other technical drawings. • Intermediate level of knowledge; using various tools such as micrometer, thread gauge, tape measure and other tools as needed. • Proficient in Microsoft Applications (Outlook, Access, Excel, Word, Power Point)

Batavia, Il

• Working with 3 managers relating to the performance of multiple department staff members (Customer service & parts technical) to ensure compliance with best practices & policies • Training as specified by management to the team. Creating schedules to insure phone and service coverage. • Assists and helps facilitate department meetings and in-service training.• General reporting, team training and all related materials, phones; training, quality, reporting. • VIP / Emergency Service-Dept. IPad; team training and all related materials• Share Point Site- Development, implementation training & maintenance.* Assisted in the development, implementation and testing of the procurement and packaging sites.• CRM / Sales Force -Customer Service and Parts Technical training. Coaching team members and general assistance as needed. • Advanced skills in Microsoft Applications (Outlook, Access, Excel, Word, Power Point)

Batavia, Il

Professional Summary Looking to apply my learned experience, new and improved skills in time management, training, problem-solving and team building to successfully help my team reach department / company goals. While also providing exceptional customer service that promotes a learning environment to help provide best productivity and professional development.Technical Customer Service Specialist - HYBRID (1/2015 to present)- Providing internal and external customers with technical assistance related to parts and materials for agricultural machines, implements and applications.

Batavia, Il

Manage high profile / high visibility accounts; reporting daily to all relevant partiesResolving “Machine Down” requests with the goal of solving the issue with accuracy and urgency.

Batavia, Il

Handling incoming customer/dealer inquiries relating to backordered parts, billing, shipping and returns to resolution.

Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business, Management, Marketing, And Related Support Services