Kim Winkfield Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nv, United States

Las Vegas, Nevada

• Manages team of 11 personnel throughout daily customer service operations of exhibitor services department • Oversees personnel throughout 15+ annual tradeshows comprised of up to 5K+ exhibitors, with budgets of up to $30M+• Reduced service personnel costs by 20% through analyzing resources and drawing comparisons to previous show metrics• Trains and mentors team members; conducts employee and annual performance evaluations to ensure growth • Implemented a text messaging… Show more • Manages team of 11 personnel throughout daily customer service operations of exhibitor services department • Oversees personnel throughout 15+ annual tradeshows comprised of up to 5K+ exhibitors, with budgets of up to $30M+• Reduced service personnel costs by 20% through analyzing resources and drawing comparisons to previous show metrics• Trains and mentors team members; conducts employee and annual performance evaluations to ensure growth • Implemented a text messaging service to communicate with clients remotely, resulting in 15% in budgetary savings• Serves as main point of contact for personal portfolio of 10+ clients Show less

Las Vegas, Nevada

• Served as lead representative of 15+ tradeshows per year (throughout the United States)• Performed billing and auditing of exhibitor invoices for a total of 50K+ exhibitors per year • Created departmental team building programs and awards to ensure recognition of progress within the company • Trained 30+ new and existing employees while creating a goal-oriented atmosphere within the department• Communicated regularly with customers and business partners to ensure satisfaction… Show more • Served as lead representative of 15+ tradeshows per year (throughout the United States)• Performed billing and auditing of exhibitor invoices for a total of 50K+ exhibitors per year • Created departmental team building programs and awards to ensure recognition of progress within the company • Trained 30+ new and existing employees while creating a goal-oriented atmosphere within the department• Communicated regularly with customers and business partners to ensure satisfaction of product utilization was realized Show less

Chicago, Illinois

• Performed all data entry for Exhibitor Services (input exhibitor lists, price lists, orders, payments, etc.)• Communicated with customers via phone, fax, and email or in person at show site (30+ tradeshows per year)• Solicited sales of upgrade or additional equipment/services; generated billing and invoicing for the exhibit area of shows• Monitored portfolio activity utilizing Tamarac to audit performance calculations and transaction data on 1400+ accounts• Resolve complaints… Show more • Performed all data entry for Exhibitor Services (input exhibitor lists, price lists, orders, payments, etc.)• Communicated with customers via phone, fax, and email or in person at show site (30+ tradeshows per year)• Solicited sales of upgrade or additional equipment/services; generated billing and invoicing for the exhibit area of shows• Monitored portfolio activity utilizing Tamarac to audit performance calculations and transaction data on 1400+ accounts• Resolve complaints concerning billing or service rendered to ensure maximized productivity and efficiency Show less

Bachelor Of Arts - Ba, History

Activities and Societies: Women's Basketball Team

Leadership Training Prorgram